Mohit Gupta
Manager - Managed Services Team Pune Operations (Nursing, Doctors, AHP, Admin and Clerical)
Pune
Summary
To enrich and enhance my knowledge by grasping recruitment concepts and to make contribution to my organizational skills and personal growth.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Manager – Managed Services Team – Pune Operations
ID Medical
02.2025 - Current
- Onboarded Master, Neutral & Hybrid Vendor Services, plus Recruitment Process Outsourcing
- Provided the Continuity of workforce supply
- Provided streamlined service to the clients due to no reliance on multiple suppliers
- Provided guaranteed (90%+) fill rates on the jobs and determined by an SLA
- Controlled rates against targets and fill for better cost-per person
- Eradicated off-Framework requirements
- Provided Cost and time efficiencies through our industry leading automated workforce technology and unified interoperable platform, powered by Clarity
- Continuous professional engagement – monitored potential issues and highlighting solutions, eg, fluctuating requirements due to seasonality or strikes
- Provided Work-planning expertise
- Invoicing processes management execution
- Provided a single point of contact, backed by the agency’s extensive experience
- Nursing, Doctors, AHP, Admin and Clerical – Team of 30+
Managed Services Manager
ID Medical
01.2023 - 01.2024
- Lead and manage a team of Client Services – 5 Members
- Develop and implement strategies to improve team performance, shift fill rates, and client satisfaction.
- Provide coaching, training, and mentorship to team members, fostering a culture of excellence and collaboration.
- Monitor team metrics, including shift fill rates, response times, and candidate satisfaction, and implement improvements as needed.
- Build and maintain strong relationships with healthcare facilities, ensuring their staffing needs are met with high-quality professionals.
- Ensure compliance with healthcare regulations, credentialing requirements, and company policies.
- Act as the primary point of escalation for after-hours recruitment issues, resolving challenges promptly and effectively.
- Client Services
Associate Manager – Client Services
ID Medical
07.2022 - 12.2023
- Lead and manage a team of out of hours consultants
- Develop and implement strategies to improve team performance, shift fill rates, and client satisfaction.
- Provide coaching, training, and mentorship to team members, fostering a culture of excellence and collaboration.
- Monitor team metrics, including shift fill rates, response times, and candidate satisfaction, and implement improvements as needed.
- Build and maintain strong relationships with healthcare facilities, ensuring their staffing needs are met with high-quality professionals.
- Ensure compliance with healthcare regulations, credentialing requirements, and company policies.
- Act as the primary point of escalation for after-hours recruitment issues, resolving challenges promptly and effectively.
- Client Services
Senior Consultant – Client Services
ID Medical
02.2020 - 05.2021
- Provide after-hours recruitment and customer service for healthcare facilities, including hospitals, clinics, and care homes.
- Source, screen, and place agency nurses and doctors for urgent, last-minute, and pre-scheduled shifts.
- Manage a large database of healthcare professionals, ensuring their credentials, certifications, and compliance are up-to-date.
- Respond promptly to client requests, ensuring shifts are filled quickly and efficiently.
- Build and maintain strong relationships with healthcare professionals, ensuring their availability and satisfaction.
- Collaborate with healthcare facilities to understand their staffing needs and provide tailored solutions.
- Achieve a high shift fill rate by matching the right professionals with the right roles, even under tight deadlines.
- Managed shift schedules and ensured adequate coverage for client needs.
- Provided ongoing support to healthcare professionals, addressing concerns and resolving issues promptly.
- Client Services
Consultant - Out of Hours Team
ID Medical
05.2018 - 01.2020
- Provide after-hours recruitment and customer service for healthcare facilities, including hospitals, clinics, and care homes.
- Source, screen, and place agency nurses and doctors for urgent, last-minute, and pre-scheduled shifts.
- Manage a large database of healthcare professionals, ensuring their credentials, certifications, and compliance are up-to-date.
- Respond promptly to client requests, ensuring shifts are filled quickly and efficiently.
- Build and maintain strong relationships with healthcare professionals, ensuring their availability and satisfaction.
- Collaborate with healthcare facilities to understand their staffing needs and provide tailored solutions.
- Achieve a high shift fill rate by matching the right professionals with the right roles, even under tight deadlines.
- Managed shift schedules and ensured adequate coverage for client needs.
- Provided ongoing support to healthcare professionals, addressing concerns and resolving issues promptly.
- Out of Hours Team
Associate Recruiter
iPlace USA
04.2017 - 04.2018
- As an International Recruiter, I conduct in-depth technical interviews for positions from startups to Fortune 500 corporations nationwide.
- Designing and implementing the overall recruiting strategy.
- Sourcing and attracting candidates by using databases, social media, Monster, LinkedIn etc.
- Conducting interviews and filtering candidates for open positions.
- Perform job and task analysis to document job requirements and objectives.
- Prepare recruitment materials and post jobs to appropriate job board.
- Screen candidate’s resumes and job applications.
- Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule.
- Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes.
- Monitor and apply HR recruiting best practices.
- Provide analytical and well documented recruiting reports to the rest of the team.
- Act as a point of contact and build influential candidate relationships during the selection process.
- Promote company’s reputation as “best place to work”.
- Source candidates using Internet-based sourcing techniques: job boards, search engines, social networking tools, local organizations websites, discussion groups, and public and proprietary resume databases.
- Full lifecycle recruiting including conducting professional assessment and verification for skills, experience, availability, compensation, willingness to travel/relocate and overall suitability for the position.
- Thorough knowledge of recruiting process from sourcing to recruiting for different employment types including W2, Corp-to-Corp, 1099 for U.S. Citizens, GC, H1-B, TN-1, and EAD holders.
- Hands-on experience with Vendor Management Systems (VMS portals)
- Communicate with candidates throughout the hiring process.
- Maintain daily and weekly client reports.
- Position
Research Analyst
Flexisales Marketing Pvt Ltd
08.2016 - 03.2017
- Mapping the IT Environment of target companies.
- Profiling companies across industries based on revenue, employee strength, vertical etc. and defining target companies.
- Discovering Right Party and Cold Calling in target companies.
- Mapping global markets, capturing market intelligence and defining the target market for client’s product or services.
- Along with that, being a BI expert handling the data for the company to find the loop holes to target the companies as per the geos, time location and on many more parameters.
- My core work is to generate qualified leads across the USA/UK through Cold calling for future nurturing processes within the organization for the clients, which would accelerate the sales and reduce the cost of sales.
- Position
Business Analyst
Centurysoft Pvt Ltd
12.2015 - 08.2016
- Projects Undertaken
- Consumer Health Digest & Solvaderm
- Objective
- To Analyze Order Dynamics Data and Prepare BI Reports for Decision Making
- Responsibility
- Uploading Data in SQL Server, Formatting Data, and Integration of BI tool with SQL Database, Deciding Scenarios, Preparing Visualizations, and Preparing Dashboards.
- The Personalized Dashboard provides a platform to evaluate Revenues, Growth Rate & Sales.
- Rent Baby Clothes [RBC]
- Objective
- To Prepare a Website for a client who is located in USA that wanted to sell and rent his own line of baby clothing.
- Responsibility
- Prepared Functional Scope Document (FSD), Prepared Mind Map, Wireframes for the Website.
- Contributed as a Development Business Analyst and guided the client and project on Call/Skype call until implementation and change request process completion.
- Inteladesk
- Objective
- To build a smart CRM Solution based on neural language processing. Part of the core team on the new Artificial Intelligence Venture.
- Responsibility
- To Prepare the Product Plan Document.
- Part of the core team on the new Artificial Intelligence Venture.
- Product Understanding from the client on Call.
- Prepared Info graphics and architecture for the Product.
- Prepared Product Plan Document.
- Regular meetings with Cognitive Code (An offshore company located in USA-California) for Project Updating.
- Suevio
- Objective
- An in-house product of Centurysoft. Website for Trademark Protection and Encroachment Service, who is violating Digital Millennium Copyright Act (DMCA). DMCA is United States Copyright Law.
- Responsibility
- Contributed in Business Strategy and Logic development for our partners by getting them on Calls, Website Development, Digital Marketing as well as client acquisition. Main objective as a Business Analyst (BI) was developing business Intelligence Reports for clients located in USA using various BI tools.
- Position
Business Development Executive
AppsDiscover Technologies Pvt Ltd
06.2015 - 06.2015
- My responsibilities include developing strategies for business development. Interacting with the publishers through calls, Domestic as well USA/UK and helping them out with their queries and motivating them to work for organization maximizing business opportunities for both.
Education
Bachelors of Technology - Computer Science
Galgotias University
Greater Noida, India 01.2011 - 01.2015
Skills
Documentation: FSD, BRD, Business Proposal Document, SRS, Use Cases, Use-Case Specification, DFD
Lead prospecting
Marketing
Relationship building
Sales pipeline management
Business development and planning
Decision-making
Team leadership
Team collaboration
Account servicing
Customer service
Customer satisfaction
ACHIEVEMENTS & EXTRA CURRICULAR ACTIVITIES
Coordinator in G-Quasar (College Fest) in 2013 Volunteered at NSS (National Service Scheme) Shortlisted for SSB (Bhopal) UES-IT entry Scheme in INDIAN NAVY Participated in college Sports Fest 2011(Cricket)
Disclaimer
Father’s Name: Anoop Kumar Gupta Date of Birth: 1992-10-28 Nationality: Indian Passport Number: NO387459 I hereby declare that the above stated information provided by me is true. Date: 2025-07-18 Place: Pune
PERSONAL COMPETENCE
- Clear understanding of application requirements.
- Good Analytical skills and Business acumen.
- Strategic planning to stay ahead of timelines.
- Ability to learn new things with minimal time period.
- Lead & work as a team in an organized way.
Timeline
Manager – Managed Services Team – Pune Operations
ID Medical
02.2025 - Current
Managed Services Manager
ID Medical
01.2023 - 01.2024
Associate Manager – Client Services
ID Medical
07.2022 - 12.2023
Senior Consultant – Client Services
ID Medical
02.2020 - 05.2021
Consultant - Out of Hours Team
ID Medical
05.2018 - 01.2020
Associate Recruiter
iPlace USA
04.2017 - 04.2018
Research Analyst
Flexisales Marketing Pvt Ltd
08.2016 - 03.2017
Business Analyst
Centurysoft Pvt Ltd
12.2015 - 08.2016
Business Development Executive
AppsDiscover Technologies Pvt Ltd
06.2015 - 06.2015
Bachelors of Technology - Computer Science
Galgotias University
01.2011 - 01.2015
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