Mohit Shrivastava
Vice President - Network Operations Lead, India
Pune
Summary
A distinguished leader having more than 23 years of experience with diversified experience in Infrastructure Operations and Project Management in Banking, Telecom and shared services domain. Expertise in managing projects within Information Systems, Telecommunications, Security, Process Transitions and Customer Service. Solid Background in directing programs to implement Infrastructure / Data-Centers build-out, Network and Information Security projects, ITSM/ITIL based efficiency programs, Vendor Governance, Audit, Compliance and Disaster Recovery. Proven ability to bridge technology and business goals to provide productive solutions. Demonstrated success leading and mentoring cross-functional teams in multi-facility environments in order to maximize levels of productivity. Experienced interfacing with key business units in multi-cultural global arena. Excellent communicator with emphasis on building strong client relationships.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Vice President - Network Operations Lead, India
DBOI Global Services (Deutsche Bank Group)
Pune
04.2019 - Current
- Transitioned 24x7 Global Network Operation's Center for Deutsche Bank on schedule and within budget, responsible to execute first touch resolution for network incidents through standard operating procedures
- Increased first level resolution to 80%
- Review of service levels from suppliers, improved through continuous service improvements plans to achieve efficiency of 10% year on year to absorb new products and technologies
- Ensure stability of 99.99% is achieved through stringent processes around incident, problem, change and release management
- Implemented regulatory guidance procedures for Global Network Operation's Monitoring Center
- Ensure budget and spend are tracked and savings are realized, new contracts and RFP are negotiated for cost optimization as per business requirements
- Developed new outsourced team of about 30 staff to drastically reduce business impacting outages by redefining processes, explaining methodology and engaging staff
- Ensure succession planning, talent reviews, monitoring development plans, coaching / mentoring for skill enhancement and career development within team
- Ensure service alignment and value creation towards global strategy
Networks Operations Lead - India
DBOI Global Services
Bangalore
06.2008 - 03.2019
- Promoted from Project Manager to Bangalore site lead and then to India Network Operations lead (Associate to Assistance Vice President in 2014)
- Successfully supported multi-fold business growth with reduction in unit cost year on year thereby creating sustainable value for business.
- Aligning the network estate per the strategy and roadmap, thereby improving the efficiency to maintain standard building blocks and better lifecycle management.
- Successfully built-out of large-scale data center and seamless migration to meet strategic requirements.
- Ensuring no significant audit and compliance issues in internal or external audits with continual risk reduction in network estate.
- Maintaining and facilitating relationship with technology vendors and service providers per the industry best practices and to deliver continuous improvement plan.
Associate - Project Manager
Deutsche Bank AG
Mumbai
07.2007 - 06.2008
- Successful and timely completion of number of space and technology projects.
- Optimized technology solution to achieve up to 25% of cost saves
- Monitored progress of projects through regular status updates, identifying potential issues and taking corrective actions when necessary.
Team Leader - Networks
COLT Technologies Services
Gurgaon
11.2004 - 07.2007
- Designed and implemented Cisco’s LAN/WAN and IPCC solution for 850 seats offshore facility completed within budget and ahead of schedule.
- Successfully completed £2M MPLS project budget, managed vendor selection and negotiations, designing, equipment provisioning and configuration, resource planning, execution and closure. Savings of more than £ 400K annually.
- Responsible for compliance of voice, data and converged network with DOT regulations at India and Colt corporate security policies globally across data centers and other EU countries.
Education
Bachelor of Engineering - Electronics And Communication
Hindustan College of Science & Technology
Agra 06.1996 - 12.2000
Skills
Leadership
Certification
ITIL 2011
Timeline
Vice President - Network Operations Lead, India
DBOI Global Services (Deutsche Bank Group)
04.2019 - Current
Networks Operations Lead - India
DBOI Global Services
06.2008 - 03.2019
Associate - Project Manager
Deutsche Bank AG
07.2007 - 06.2008
Team Leader - Networks
COLT Technologies Services
11.2004 - 07.2007
Bachelor of Engineering - Electronics And Communication
Hindustan College of Science & Technology
06.1996 - 12.2000
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