MOHSINA SHAIKH
LEAD B A
Pune
Summary
Seasoned Business Analyst offering 6 years of Banking & Software industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Lead Business Analyst
LENTRA
10.2022 - Current
- Assisted in change management initiatives by providing clear guidance on process transitions while ensuring minimal disruption to daily operations.
- Developed detailed functional specifications to guide development teams in creating robust software solutions for clients.
- Contributed to the establishment of standard operating procedures for business analysis processes, resulting in more effective and efficient project delivery.
- Leveraged strong analytical skills to identify trends, patterns, and insights from complex data sets, informing strategic business decisions.
- Achieved timely delivery of critical projects through effective prioritization of tasks based on urgency, importance, dependencies, resources availability.
- Increased team productivity through effective communication, collaboration, and resource management strategies.
- Coordinated with IT teams to design and implement custom applications tailored to specific business needs, resulting in increased efficiency and effectiveness of workflows.
- Championed data-driven decision-making by promoting a culture of continuous improvement and regularly monitoring key performance metrics.
- Led cross-functional teams to successfully execute complex projects within scope, budget, and timeline constraints.
- Evaluated vendor proposals for new technology implementations thoroughly considering functionality requirements as well as compatibility with existing systems architecture.
- Mentored junior analysts, providing guidance on best practices, technical skills development, and career growth opportunities.
- Boosted client satisfaction by effectively managing stakeholder expectations and delivering high-quality solutions.
- Worked one-on-one with clients to improve specifications.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Generated business intelligence reports to inform strategic decision-making.
- Provided technical support for troubleshooting analytics and reporting issues.
Business Analyst-Banking and Operations and Audit Compliance Domain
SBM India Ltd
01.2022 - 10.2022
- Analyzing business requirements to deliver innovative, automated, customer journey and business objective driven solutions to achieve enhanced user experience
- Handling compliance domain, bank in terms of financial operations of client and timely audit of transactions carried out by clients of bank
- Providing executives with analytics and decision-support tools used as basis for reorganization, consolidation and relocation strategies
- Doing deep drive analysis and research on each of incident, change and problem chain tickets while ensuring that would Respond and close tickets with in SLA Time line
- Ensuring business readiness is well supporting by communicating and managing change impacts across relevant stakeholders through operations
- Responsible for month end closing, reporting and presenting month activities to client on monthly basis
Business Analyst-Banking and Operations and Audit Compliance Domain
RBL Bank Ltd
02.2021 - 01.2022
- Handled compliance domain, the bank in terms of financial operations of the client and timely audit of the transactions carried out by the clients of the bank
- Responsible for the timely investigation on queries raised by clients & Third Party
- Interacted with Counter Parties and Fund Houses
- Handled diligent and timely identification, and escalation of all transactions posing actual or potential risks/exposures in respect of Mutual Fund Trading
- Created financial reporting processes and reconciling balance sheet
- Maintained high caliber client service, improve efficiency by monitoring & overseeing continuous improvement of processes
- Ensured daily activities like subscription, redemption & transfers of mutual funds are completed.
Business Analyst-Banking and Operations and Audit Compliance Domain
IDFC First Bank Ltd
05.2018 - 11.2020
- Handled compliance domain, the bank in terms of financial operations of the client and timely audit of the transactions carried out by the clients of the bank
- Worked on reconciliation and monthly proofing on fund house statements
- Attained diligent and timely identification, pursuit and escalation of all transactions posing actual or potential risks/exposures in respect of Mutual Fund Trading
- Analyzed the growth of every customer and increasing revenue.
Personal Banker Assistant Manager
HDFC bank Ltd.
04.2017 - 05.2018
- Handled compliance domain, the bank in terms of financial operations of the client and timely audit of the transactions carried out by the clients of the bank
- Responsible for the timely investigation on queries raised by clients & Third Party
- Interacted with Counter Parties and Fund Houses
- Handled diligent and timely identification, and escalation of all transactions posing actual or potential risks/exposures in respect of Mutual Fund Trading
- Created financial reporting processes and reconciling balance sheet
- Maintained high caliber client service, improve efficiency by monitoring & overseeing continuous improvement of processes
- Ensured daily activities like subscription, redemption & transfers of mutual funds are completed.
Banc assurance Unit Manager
Aviva Life Insurance
08.2015 - 04.2017
Banc assurance CAM
HDFC Life Insurance
12.2013 - 08.2015
Banc assurance
Birla Sunlife Life Insurance
11.2008 - 03.2013
Education
Bachelor in Arts -
Pune University
Higher Secondary School -
Goa Board
GOASkills
Gap analysis
undefinedCertification
Certification in Business Analyst from COEPD (recognized by IIBA)
Professional Highlights
- Successfully planned and developed functional and business requirement specification with Uses cases /user stories/ UML.
- Facilitated iterative workshops with senior stakeholders in the elicitation of requirements (technical and business).
- Enhanced & retained customer profitability via various bank offerings and to corporate & HNI Individuals Forex, Investment Products, Assets Funding, etc.
- Significantly understood client business models, trade and forex related activities, cashflows etc.
- Applied knowledge of retail banking products including FINACLE, SAKSHAM, SSSINTELLECT, CRM and operations including entire processing of transactions.
- Well versed with Agile methodologies and SDLC
Timeline
Lead Business Analyst
LENTRA
10.2022 - Current
Business Analyst-Banking and Operations and Audit Compliance Domain
SBM India Ltd
01.2022 - 10.2022
Business Analyst-Banking and Operations and Audit Compliance Domain
RBL Bank Ltd
02.2021 - 01.2022
Business Analyst-Banking and Operations and Audit Compliance Domain
IDFC First Bank Ltd
05.2018 - 11.2020
Personal Banker Assistant Manager
HDFC bank Ltd.
04.2017 - 05.2018
Banc assurance Unit Manager
Aviva Life Insurance
08.2015 - 04.2017
Banc assurance CAM
HDFC Life Insurance
12.2013 - 08.2015
Banc assurance
Birla Sunlife Life Insurance
11.2008 - 03.2013
Bachelor in Arts -
Pune University
Higher Secondary School -
Goa Board
Certification in Business Analyst from COEPD (recognized by IIBA)
Certified in National Institute of Securities Markets specialized in Mutual fund Distributors
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