MOHSINA SHAIKH
LEAD B A
Pune
Summary
Seasoned Business Analyst offering 6 years of Banking & Software industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Lead Business Analyst
LENTRA
10.2022 - Current
- Assisted in change management initiatives by providing clear guidance on process transitions while ensuring minimal disruption to daily operations.
- Developed detailed functional specifications to guide development teams in creating robust software solutions for clients.
- Contributed to the establishment of standard operating procedures for business analysis processes, resulting in more effective and efficient project delivery.
- Leveraged strong analytical skills to identify trends, patterns, and insights from complex data sets, informing strategic business decisions.
- Achieved timely delivery of critical projects through effective prioritization of tasks based on urgency, importance, dependencies, resources availability.
- Increased team productivity through effective communication, collaboration, and resource management strategies.
- Coordinated with IT teams to design and implement custom applications tailored to specific business needs, resulting in increased efficiency and effectiveness of workflows.
- Championed data-driven decision-making by promoting a culture of continuous improvement and regularly monitoring key performance metrics.
- Led cross-functional teams to successfully execute complex projects within scope, budget, and timeline constraints.
- Evaluated vendor proposals for new technology implementations thoroughly considering functionality requirements as well as compatibility with existing systems architecture.
- Mentored junior analysts, providing guidance on best practices, technical skills development, and career growth opportunities.
- Boosted client satisfaction by effectively managing stakeholder expectations and delivering high-quality solutions.
- Worked one-on-one with clients to improve specifications.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Generated business intelligence reports to inform strategic decision-making.
- Provided technical support for troubleshooting analytics and reporting issues.
Business Analyst-Banking and Operations and Audit Compliance Domain
SBM India Ltd
01.2022 - 10.2022
- Analyzing business requirements to deliver innovative, automated, customer journey and business objective driven solutions to achieve enhanced user experience
- Handling compliance domain, bank in terms of financial operations of client and timely audit of transactions carried out by clients of bank
- Providing executives with analytics and decision-support tools used as basis for reorganization, consolidation and relocation strategies
- Doing deep drive analysis and research on each of incident, change and problem chain tickets while ensuring that would Respond and close tickets with in SLA Time line
- Ensuring business readiness is well supporting by communicating and managing change impacts across relevant stakeholders through operations
- Responsible for month end closing, reporting and presenting month activities to client on monthly basis
Business Analyst-Banking and Operations and Audit Compliance Domain
RBL Bank Ltd
02.2021 - 01.2022
- Handled compliance domain, the bank in terms of financial operations of the client and timely audit of the transactions carried out by the clients of the bank
- Responsible for the timely investigation on queries raised by clients & Third Party
- Interacted with Counter Parties and Fund Houses
- Handled diligent and timely identification, and escalation of all transactions posing actual or potential risks/exposures in respect of Mutual Fund Trading
- Created financial reporting processes and reconciling balance sheet
- Maintained high caliber client service, improve efficiency by monitoring & overseeing continuous improvement of processes
- Ensured daily activities like subscription, redemption & transfers of mutual funds are completed.
Business Analyst-Banking and Operations and Audit Compliance Domain
IDFC First Bank Ltd
05.2018 - 11.2020
- Handled compliance domain, the bank in terms of financial operations of the client and timely audit of the transactions carried out by the clients of the bank
- Worked on reconciliation and monthly proofing on fund house statements
- Attained diligent and timely identification, pursuit and escalation of all transactions posing actual or potential risks/exposures in respect of Mutual Fund Trading
- Analyzed the growth of every customer and increasing revenue.
Personal Banker Assistant Manager
HDFC bank Ltd.
04.2017 - 05.2018
- Handled compliance domain, the bank in terms of financial operations of the client and timely audit of the transactions carried out by the clients of the bank
- Responsible for the timely investigation on queries raised by clients & Third Party
- Interacted with Counter Parties and Fund Houses
- Handled diligent and timely identification, and escalation of all transactions posing actual or potential risks/exposures in respect of Mutual Fund Trading
- Created financial reporting processes and reconciling balance sheet
- Maintained high caliber client service, improve efficiency by monitoring & overseeing continuous improvement of processes
- Ensured daily activities like subscription, redemption & transfers of mutual funds are completed.
Banc assurance Unit Manager
Aviva Life Insurance
08.2015 - 04.2017
Banc assurance CAM
HDFC Life Insurance
12.2013 - 08.2015
Banc assurance
Birla Sunlife Life Insurance
11.2008 - 03.2013
Education
Bachelor in Arts -
Pune University
Higher Secondary School -
Goa Board
GOASkills
Gap analysis
User Acceptance Testing
Requirements Gathering
Stakeholder Management
Use Case Development
Software development life cycle
Functional specifications
Customer Needs Assessment
Product Development
Test case scenarios
Requirements Analysis
Documentation
Process Management
Risk Management
Product Management
Gap analysis
Certification
Certification in Business Analyst from COEPD (recognized by IIBA)
Professional Highlights
- Successfully planned and developed functional and business requirement specification with Uses cases /user stories/ UML.
- Facilitated iterative workshops with senior stakeholders in the elicitation of requirements (technical and business).
- Enhanced & retained customer profitability via various bank offerings and to corporate & HNI Individuals Forex, Investment Products, Assets Funding, etc.
- Significantly understood client business models, trade and forex related activities, cashflows etc.
- Applied knowledge of retail banking products including FINACLE, SAKSHAM, SSSINTELLECT, CRM and operations including entire processing of transactions.
- Well versed with Agile methodologies and SDLC
Timeline
Lead Business Analyst
LENTRA
10.2022 - Current
Business Analyst-Banking and Operations and Audit Compliance Domain
SBM India Ltd
01.2022 - 10.2022
Business Analyst-Banking and Operations and Audit Compliance Domain
RBL Bank Ltd
02.2021 - 01.2022
Business Analyst-Banking and Operations and Audit Compliance Domain
IDFC First Bank Ltd
05.2018 - 11.2020
Personal Banker Assistant Manager
HDFC bank Ltd.
04.2017 - 05.2018
Banc assurance Unit Manager
Aviva Life Insurance
08.2015 - 04.2017
Banc assurance CAM
HDFC Life Insurance
12.2013 - 08.2015
Banc assurance
Birla Sunlife Life Insurance
11.2008 - 03.2013
Bachelor in Arts -
Pune University
Higher Secondary School -
Goa Board