Moiz Aslam

• Microsoft – Support Engineer
• Provided advanced technical support for Azure Virtual Desktop (AVD), specializing in configuration, troubleshooting, and optimization to enhance user experience.
• Managed and resolved real-time issues with Remote Desktop Services (RDS) and AVD, including roles and configurations.
• Delivered robust solutions for Active Directory operations and Group Policy Object (GPO) configurations tailored to specific customer requirements.
• Supported core Microsoft technologies, including Event Forwarding, MMC, Windows Remote Management, Windows Management Instrumentation, and Print Server, ensuring uninterrupted business operations.
• Troubleshot complex customer issues in real-time across multiple platforms and services to achieve timely resolutions and high customer satisfaction.
• Collaborated with Different Internal teams like Windows networking, Windows Performance, Windows Directory services and Windows High Availability to resolve Customers complex issues.
• Led training sessions for internal staff members, boosting their technical knowledge and skills in key areas of expertise.

• Application Support Engineer
• 1.Monitored and maintained database jobs running in the background to ensure smooth operations and high performance.
• 2.Managed Extract, Transform, Load (ETL) processes, ensuring seamless data integration and transformation.
• 3.Proactively resolved technical issues in database workflows, minimizing downtime and maximizing data accuracy.
• Developed expertise in database monitoring tools and troubleshooting strategies.
• Managed multiple assignments simultaneously, ensuring all tasks were completed efficiently and accurately.

Worked on various website templates designing and database manipulation .