MONA NIKIT JAVERI
Business Analyst
Mumbai
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
B.E. Information Technology (Mumbai University) with 16 year’s experience. Well acquainted with the Software Development Life Cycle (SDLC), driving wing to wing implementations, Scrum Certified: - Scrum Master. Successful 12 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability via technology & analytical thinking.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
ASSOC II Issue Management Analyst
J.P. Morgan Chase Ltd.
MumbaI
2021.10 - Current
- Strengthened client relationships with exceptional communication skills and focus on customer satisfaction.
- Delivered high-quality work within tight deadlines, consistently exceeding client expectations. Impact & Duplicate Analysis, Funds Reconciliation, Automation of Merchant Requests
- Collaborated effectively across departments to achieve common goals while maintaining individual accountability. Merchant & Management Communications, Handover Management
- Managed cross-functional teams for optimal collaboration and results-driven performance. Led Quality for iTake, Process re-engineering to minimize defects, Eliminated redundant processes and ensuring better bandwidth. QA cycle reduced from bi-monthly to once in 6 months.
ASSOC II MS Technical Operations Analyst
J.P. Morgan Chase Ltd.
MumbaI
2019.04 - 2021.09
- Standardized incident management processes, streamlining response times and improving the overall quality of support provided to end users. Automation of repetitive procedures, Elimination of redundant process jobs.
- Created custom reports for stakeholders, providing valuable insights into system health and performance. SOD/ EOD reporting, Sharepoint management,
- Participated in on-call rotations as needed, demonstrating a strong commitment to maintaining service continuity at all times.
- Facilitated knowledge transfer among team members through training sessions and mentorship opportunities, fostering a culture of continuous learning.
- Promoted in January 2019
ASSOC I MS Senior Informatica Developer
J.P. Morgan Chase Ltd.
MumbaI
2015.03 - 2018.02
- Managed source code versioning effectively using Git repositories to ensure organized development environments across team.
- Optimized performance through careful monitoring of system health, identifying bottlenecks, and implementing enhancements as needed.
- Collaborated with cross-functional teams to gather requirements and develop custom solutions for diverse business needs. SME for RMS/ IRS/ Reterm Applications. L3/ L4 support for production escalations.
- Developed robust error handling strategies within ETL processes to minimize data discrepancies while maintaining overall system stability.
- Provided expert guidance on best practices for Informatica development to junior team members, fostering culture of continuous learning. Scrum Master for MS Development Team.
Merchant Service Application Management Analyst
J.P. Morgan Chase Ltd.
MumbaI
2012.05 - 2015.03
- Maintained open communication with referral sources, providing regular updates on client progress and collaborating on potential adjustments to treatment plans. Migration testing of Informatica codes from 8.x ro Informatica 9.1.
- Streamlined inventory management tasks for increased efficiency and accuracy.
- Cross-system Impact analysis to ensure effective resolution during Production issues. Documentation of PCD’s (Process Control Documents) to avoid delays in future failures.
- Developed comprehensive training materials, queries, access management for new analysts, improving onboarding efficiency.
Senior Software Engineer
MASTEK Limited
MumbaI
2011.06 - 2012.01
- Enhanced software functionality by identifying and resolving complex technical issues.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members and client reporting.
- Development of ETL code using Informatica/ Resolution of PROD/ UAT failures, Monitoring of Autosys jobs.
Software Engineer
MASTEK Limited
MumbaI
2008.08 - 2011.06
- Developed scalable and maintainable code in Informatica, ensuring long-term stability of software.
- Implemented effective debugging strategies, resulting in fewer software defects and increased reliability for client in Insurance domain.
- Conducted thorough code reviews to identify potential areas for improvement, ultimately enhancing code quality across all projects handled by the team.
- Technologies:- Informatica/ Oracle/ Unix
- Developed scalable and maintainable code, ensuring long-term stability of the software.
Education
Bachelor's of Information Technology (B.E.I.T) - Information Technology
K.J. Somaiya College of Engineering
Mumbai, India 2004.06 - 2008.06
Skills
Root Cause Analysis
Analytical Thinking
Issue and Complaint Resolution
undefinedCertification
Oracle Certified IZO-007 and IZO-047
Technical skillset
Ticketing Tool:- HP Service Center, JIRA, Client Central, Service Now
Database:- Oracle, OWB (Intermediate) Proficient in SQL & PL/SQL
ETL:- Informatica PowerCenter
Backend:- Stratus, Tandem
OS:- Unix
Current Employer
J.P. Morgan Chase Ltd.
Date of joining
05/21/12
Designation
Assoc II:- 602
Personal Information
- Number of Children: 2
- Date of Birth: 10/01/86
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Accomplishments
Value Creation Champion of the Year 2016, J.P. Morgan Chase Ltd.
Portrait Winner 2012 , J.P. Morgan Chase Ltd.
Delivery Excellence Award 2009, Mastek Ltd.
Oracle Certified IZO-007 and IZO-047
Scrum Master - 2017
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Marathi
Upper intermediate (B2)
Timeline
ASSOC II Issue Management Analyst
J.P. Morgan Chase Ltd.
2021.10 - Current
ASSOC II MS Technical Operations Analyst
J.P. Morgan Chase Ltd.
2019.04 - 2021.09
ASSOC I MS Senior Informatica Developer
J.P. Morgan Chase Ltd.
2015.03 - 2018.02
Merchant Service Application Management Analyst
J.P. Morgan Chase Ltd.
2012.05 - 2015.03
Senior Software Engineer
MASTEK Limited
2011.06 - 2012.01
Software Engineer
MASTEK Limited
2008.08 - 2011.06
Bachelor's of Information Technology (B.E.I.T) - Information Technology
K.J. Somaiya College of Engineering
2004.06 - 2008.06
Oracle Certified IZO-007 and IZO-047
Scrum Master - 2017
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