Moncy Mathews
Business Specialist For General & Life Insurance
Mumbai
Summary
I am a professional with 25 years of experience in General Insurance, Life insurance & Banking. In this period, I have handled various functions spanning business development, partner relationship management, strategic planning & execution, business transformation & program management. I have a proven track record in driving revenue growth & strongly believe that user friendly process flows create the platform for innovative products to deliver business growth.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
National Manager - Digital Bancassurance
Kotak Mahindra General insurance Co Ltd
01.2021 - Current
Developed Digital Bancassurance channels using various digital real estates in Kotak group
- Bank call center
- Bank’s Third party call center
- Neo bank (Kotak 811)
- D2C & Lifecycle campaigns (SMS, Email, WA, PNs)
- Mobile & Net Banking
- Fastag
- Trading & Investment platforms
Day to day operating management of digital bancassurance business lines
Responsible to deliver Digital Bancassurance budgets
Vice President - Bancassurance - Distribution
Kotak Mahindra General Insurance Co Ltd
09.2017 - 12.2020
Identified & executed strategies for various channels
- Attachment product withs SA, CA & Salary acquisition
- Health Insurance through branch banking
- OTC solicitation thru branch service teams
- Rural branch network
- Retail & commercial asset attachment
- Working capital, SME & agriculture loans
Relationship management with Kotak Bank to drive business & initiatives.
Cross functional initiatives across departments
- Renewal Mandate collection
- Group motor business pricing
- Salary linked top up covers in Kotak group
- Employer- employee health
Budgeting, manpower planning & channel support
Digital enablement of field sales team of KGI & partners.
Executing customer engagement plans via banking touch points.
Product Manager - Life & General Insurance
Kotak Mahindra Bank Ltd
12.2006 - 08.2017
- Collaborated with insurance partners (Kotak Life, Tata AIG & Kotak General) & internal sales, marketing, and support teams to launch new products
- Relationship management with key business stakeholders
- Product revenue increased from 15 Cr to 100 Cr over 3 yrs
- Budgeting & product roadmap planning & analysis of product performance metrics
- Monitored market trends and competitor performance to update promotional strategies
Sales & Product Roles
Initial Professional Journey
09.2000 - 11.2006
- Philips Lighting - Started professional career as Industrial Sales Executive
- Whirlpool - Consumer durable dealer sales officer
- ICICI Lombard GIC- Bancassurance Sales officer
- Centurion bank - Product Specialist (Insurance)
Education
MBA - Marketing
Department of Business Mgmnt, Nagpur University
Nagpur 06.1998 - 06.2000
Skills
Insurance & Banking Domain
Business Development
Partner Relationship Management
Project & Strategy
Digital Transformation
Product & Process Innovation
Budgeting
Customer Experience
Key Projects
1) Bank IT platform (AGILE) with ZKGI for group insurance products
- Managed the project from ideation to channel execution
- Development of the POS leg for cross-sell
- Alignment of Salesforce for cross-sell
- Development of suitable insurance products
2) The platform supported channels like
- CA & SA acquisition team
- Corporate salary team
- 811 Digital sales teams
- Rural branch banking network
This involved development of last mile legs/ process to align with existing sales processes for ease of Users & development of convenient products for the teams to cross-sell.
3) Native & whitelisted D2C journeys for mobile & net banking
4) Development of Outbound & Inbound call centre as full-fledged sourcing channel for general insurance - Phone banking lead process & products
5) Building up cross sell business for Tata AIG & ICICI Lombard through various retail business lines of the bank
Certification
Fellow of the Insurance Institute of India
Timeline
National Manager - Digital Bancassurance
Kotak Mahindra General insurance Co Ltd
01.2021 - Current
Vice President - Bancassurance - Distribution
Kotak Mahindra General Insurance Co Ltd
09.2017 - 12.2020
Fellow of the Insurance Institute of India
04-2015
Diploma in Insurance
05-2012
Product Manager - Life & General Insurance
Kotak Mahindra Bank Ltd
12.2006 - 08.2017
Sales & Product Roles
Initial Professional Journey
09.2000 - 11.2006
MBA - Marketing
Department of Business Mgmnt, Nagpur University
06.1998 - 06.2000
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