Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Extra-Curricular Activities
Academic Distinctions
Timeline
Generic
Monica Shevgan

Monica Shevgan

Market Research
Chhatrapati Sambhajinagar

Summary

Market research professional with 9 years of extensive experience in strategic leadership, client-centric product delivery, and team management. Demonstrated expertise in pre-sales and post-sales processes, market engineering, and quality improvement initiatives. Proven track record of enhancing client experiences through innovative solutions and strategic problem-solving.

Overview

11
11
years of professional experience
4029
4029
years of post-secondary education

Work History

Head – Product Delivery ICT

Coherent Market Insights Pvt. Ltd.
Pune
09.2024 - Current
  • Part of the company’s Leadership/Think Tank Team – a strategic role in driving client-centric product delivery, enhancing client experiences, and contributing to core business strategy.
  • Standardized SOPs and practices for pre-sales query handling.
  • Conducted thorough audits of pre-sales queries to ensure accuracy.
  • Enhanced pre-sales processes for better client engagement and strategic problem-solving by learning from historical experiences and implementing the lessons learned.
  • Cultivated a culture of continuous innovation and prepared strategic reports on quality improvement, client feedback, and presales propositions for leadership.
  • Prepared comprehensive table of contents and proposals for pre-sales client queries.
  • Handled client calls for pre-sales enquiries.
  • Ensured client reports are insightful, data-driven, and aligned with the business objectives of the client.
  • Collaborated with the ICT team to meet evolving client demands, and focused on quality enhancements, incorporating actionable insights.
  • Enhanced product solutions to bolster competitive edge.
  • Enhanced product features by aligning with clients' needs and market expectations.
  • Maintained team alignment with ongoing quality improvement measures.
  • Provided strategic reports on quality improvements, client feedback, and product delivery to leadership.
  • Cultivated continuous improvement culture in product quality.
  • Prepared Market engineering for client reports.
  • Handled Client calls for post-sale projects.
  • Conducted timely team performance review meetings.
  • Conducted team project meetings for project planning, providing execution guidelines, and ensuring smooth coordination among members.
  • Conducted interviews for resource hiring within the ICT team.
  • Mentored the entire ICT team on quality improvement, and strategic problem-solving.
  • Collaborated with team members to achieve target results.
  • Achieved service time and quality targets.
  • Collaborated with other teams such as digital marketing, sales to provide support.

Assistant Manager - ICT

Coherent Market Insights Pvt. Ltd.
07.2021 - 10.2024
  • Acted as team manager, handling a team of 10 -15 members under the ICT domain, which included sub-domains such as Information and Communication Technologies, semiconductors, automotive, industrial machinery, construction, telecommunications among others.
  • Managed client queries and designed tailored proposals based on specific requirements.
  • Prepared insightful, data-driven industry research reports for clients.
  • Performed market engineering and competitors' analysis.
  • Conducted interviews, evaluated performance, and was responsible for the growth, appraisal, and retention of team members.
  • Acted as point of contact for employee issues.
  • Supervised, mentored, shared knowledge, and allocated work.
  • Maintained team work tracker.
  • Handled post-sale queries.
  • Strategized and implemented actions to meet report conversion goals.
  • Worked closely with the sales team, providing support.
  • Ensured timely delivery of projects.
  • Ensured smooth communication with other team members.
  • Handled pre-sales and post-sale client calls.
  • Planned for and achieved content delivery targets.
  • Conducted comprehensive quality checks on reports and various content.

Sr. Consultant

Coherent Market Insights Pvt. Ltd.
03.2020 - 06.2021
  • Acted as team lead and managed a team of 5-7 members under the ICT domain, which included sub-domains such as Information and Communication Technologies, Semiconductors, Automotive, Industrial Machinery, Construction, Telecommunication, among others.
  • Performed market engineering and competitors' analysis.
  • Prepared insightful industry research reports.
  • Managed client inquiries and designed project scopes tailored to client’s requirements.
  • Primary research – prepared discussion guides and questionnaires for primary research, conducted interviews with industry participants.
  • Managed customized research projects.
  • Handled post-sale client queries.
  • Conducted quality checks of various reports, and content.
  • Handled presales and post-sales client calls.
  • Planned actions to achieve content delivery targets.
  • Planned actions to achieve monthly targets.
  • Led the recruitment process by interviewing candidates for ICT team positions.
  • Collaborated closely with sales teams to provide support.
  • Conducted subordinate training.
  • Keeping updated with the latest information, published niche content.

Consultant

Coherent Market Insights Pvt. Ltd.
02.2019 - 02.2020
  • Authored engaging articles and developed compelling collaterals that enhanced brand visibility.
  • Prepared market engineering and competitors' analysis.
  • Developed detailed and insightful industry research reports for clients.
  • Handled client queries and designed proposals based on client needs.
  • Primary research – prepared discussion guides, questionnaires, and conducted interviews with industry participants.
  • Handled customised research projects.
  • Handled post-sale queries.
  • Quality-checked reports and other content.
  • Imparted training to associates.
  • Handled presales and post-sales client calls.
  • Planned actions for achieving content delivery targets.
  • Planned actions to achieve monthly targets.
  • Conducted interviews for hiring interns and associates within ICT team.
  • Worked closely with sales, providing support.

Sr. Market Research Associate

Transparency Market Research Pvt. Ltd.
05.2018 - 02.2019
  • Published 7 reports for clients and syndicated research in ICT domain across 5 geographies.
  • Converted 4 client queries into new research projects.
  • Awarded the Employee of the Month award for very first client report.
  • Single handedly creating a customized report worth US$ 16000 spanning 72 countries. Received positive feedback on the report from a major client and generated additional business of 4 more reports.

Market Research Analyst

Freelancing
10.2017 - 02.2018
  • Prepared market research reports and market engineering sheets for market research companies as a freelance analyst.

Market Research Associate

Transparency Market Research Pvt. Ltd.
03.2015 - 03.2016
  • Published 7 reports for clients and syndicated research in ICT domain across 5 geographies.
  • Converted at least 5 client queries into new research projects.
  • Awarded the Employee of the Month award for very first client report.
  • Led a team of 4 members for a client research project on Saudi Arabia Electrical Market.
  • Attended Analysts’ Workshop on ‘Effective Report Building.

Management Intern

Endurance Technology Pvt. Ltd.
06.2014 - 07.2014
  • Researched & analysed SAP Solution Manager data and proposed major process flow changes for efficient streamlined operations.
  • Democratized the process by giving plant employees access to the system.
  • Conducted meetings with all stakeholders at 11 plants for new process design.

Education

MBA - IT Management

MITCOE CMSR

BE - Computer Science

MIT College of Engineering

Class XII - undefined

Maharashtra State Board

Class X - undefined

Maharashtra State Board

Skills

  • VB

  • SQL

  • C

  • C

  • Core java

Teamwork and collaboration

Microsoft office

Accomplishments

  • Member of MITCOE Football team (2009-10); Represented institute at National Sports Events - SUMMIT(2009), ZEST(2010)
  • Represented MITCOE in Fashion Show event at Sinhagad Karandak (2013); Participated in 5 fashion shows in Pune
  • Certified first degree Reiki practitioner (2017)

Extra-Curricular Activities

Member of MITCOE Football team (2009-10); Represented institute at National Sports Events - SUMMIT(2009), ZEST(2010) Represented MITCOE in Fashion Show event at Sinhagad Karandak (2013); Participated in 5 fashion shows in Pune Certified first degree Reiki practitioner (2017)

Academic Distinctions

  • Institute Rank 1 in MBA (IT Management) at MITCOE Centre for Management Studies and Research, Pune (2015)
  • Awarded the highest Outstanding grade for my Summer Internship project on SAP Solution Manager (2015)
  • Secured highest grade in Enterprise Analysis-Desk Research & Industry Analysis–Desk research subjects (2014)
  • Presented Technical Paper on “Priority based congestion control scheme in wireless sensor networks” (2012)
  • Certified ‘A’ Grade in JAVA Programming Certification by SEED (2011)

Timeline

Head – Product Delivery ICT

Coherent Market Insights Pvt. Ltd.
09.2024 - Current

Assistant Manager - ICT

Coherent Market Insights Pvt. Ltd.
07.2021 - 10.2024

Sr. Consultant

Coherent Market Insights Pvt. Ltd.
03.2020 - 06.2021

Consultant

Coherent Market Insights Pvt. Ltd.
02.2019 - 02.2020

Sr. Market Research Associate

Transparency Market Research Pvt. Ltd.
05.2018 - 02.2019

Market Research Analyst

Freelancing
10.2017 - 02.2018

Market Research Associate

Transparency Market Research Pvt. Ltd.
03.2015 - 03.2016

Management Intern

Endurance Technology Pvt. Ltd.
06.2014 - 07.2014

Class XII - undefined

Maharashtra State Board

Class X - undefined

Maharashtra State Board

MBA - IT Management

MITCOE CMSR

BE - Computer Science

MIT College of Engineering

Similar Profiles

CREATE PROFILE
Monica ShevganMarket Research