Mrunmayi Gawade

April 2025 – Present (3 months)

1. Lead daily operations and ensure smooth functioning of the branch.

2. Ensured strict compliance with KYC, AML, and internal audit requirements.

3. Monitor customer service quality and resolve escalations promptly.

4. Supervise and support a team of Relationship Managers and other staff.

Relationship Manager– ICICI BANK (Retail Banking)

March 2021 – March 2025 (4 years)

1.Handled full-service branch transactions including cash, cheque, and teller operations, ensuring accuracy and compliance.

2. Executed financial transactions such as RTGS/NEFT, demand drafts, and fund transfers with high attention to detail.

3. Processed and managed all demat account operations including account servicing, dematerialisation, share transfers, pledging, and de-pledging.

4 Coordinated with back-office teams for smooth transaction processing and timely service delivery.

5. Acted as a single point of contact for all customer needs—account opening, service requests, and complaints resolution.

6. Managed a portfolio of high-net-worth individual clients, offering tailored banking and investment solutions.