Mubbashir Shaikh
Pune
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Project Manager III
11:11 Systems
01.2016 - Current
- Develop project plans that outline the scope, timelines, and resources needed.
- Create a detailed schedule, identifying key milestones, deadlines, and deliverables.
- Define the project scope, ensuring that the IT solution meets client specifications and requirements.
- Engage with internal and external stakeholders, such as clients, vendors, IT teams, and business units.
- Identify and allocate the appropriate resources (people, technology, budget) required for the project.
- Proactively identify potential risks (e.g., technical, operational, security risks) to the project’s success.
- Develop risk mitigation strategies and contingency plans.
- Regularly assess and adjust the risk management approach as the project progresses.
- Define quality standards for the project deliverables, ensuring that IT solutions meet client expectations and organizational standards..
- Develop and manage the project budget, ensuring that the project stays within financial limits.
- Coordinate and manage relationships with third-party vendors who supply software, hardware, or other managed IT services.
- Ensure that all project documentation, including technical specifications, status reports, and risk logs, are up to date.
- Provide regular status reports to stakeholders, highlighting key milestones, risks, and accomplishments.
- Serve as the primary point of contact for clients throughout the project lifecycle.
- Ensure that the project aligns with client expectations, objectives, and business needs.
- Conduct regular meetings with clients to update them on progress and resolve any concerns or issues.
Sr. Tech Support Analyst, Specialization Associate Infrastructure Engineer
Mphasis
02.2011 - 01.2016
- MRO (MidRange Operations)- Incident and Change Management
- MOD (Manager on Duty).
Sr. Customer Care Associate
IBM
08.2008 - 02.2011
- Joined as a Customer Care Associate for ISP based in UK
- Was promoted to L2 Support and Escalation Management
Sr. Customer Service Associate
Wipro Limited
09.2005 - 06.2008
- Joined Wipro LTD
- As an associate for an airline process for ticketing and customer query resolution
- Worked in a challenging environment and underwent training in BRS CMS training and other applications used by the client
- Got promoted as a Quality Analyst for Email and Chat Queue.
Education
Bachelor of Commerce -
Pune University
06-2008
Higher Secondary School Certificate -
Maharashtra Board
06-2004
Secondary School Certificate -
Maharashtra Board
06-2001
Skills
- Project Management
- Customer Experience
- Communication and Collaboration
- Problem-solving
- Change and Incident Management
- Business Relationship Management (BRM)
- Knowledge Management
Certification
- PRINCE2 Agile Foundation & Practitioner
- Six Sigma & Lean (Green Belt)
- ITIL4 Foundation
- ITIL V3 foundation & ITIL intermediate (Service Transition, Service Operations and CSI)
Timeline
Project Manager III
11:11 Systems
01.2016 - Current
Sr. Tech Support Analyst, Specialization Associate Infrastructure Engineer
Mphasis
02.2011 - 01.2016
Sr. Customer Care Associate
IBM
08.2008 - 02.2011
Sr. Customer Service Associate
Wipro Limited
09.2005 - 06.2008
- PRINCE2 Agile Foundation & Practitioner
- Six Sigma & Lean (Green Belt)
- ITIL4 Foundation
- ITIL V3 foundation & ITIL intermediate (Service Transition, Service Operations and CSI)
Bachelor of Commerce -
Pune University
Higher Secondary School Certificate -
Maharashtra Board
Secondary School Certificate -
Maharashtra Board
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