Summary
Overview
Work History
Education
Skills
Timeline
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Mudit Barai

SENIOR BUSINESS ASSOCIATE – APAC
Thane

Summary

Customer Experience professional with 5+ years of experience managing international client accounts, enhancing customer journeys, and improving client retention across B2B and B2C sectors. Proven ability to deliver customer-centric solutions and build long-term partnerships that drive business outcomes.

Experienced with CRM tools like Freshdesk, Odoo, Postman, PowerBi and JIRA.

Overview

3
3
Languages

Work History

Client Success Associate – APAC

Crimson Interactive (Enago)
2023 - 2025
  • Managed client success for authors across Japan, China, Korea, and Turkey utilizing Crimson’s suite of products and services.
  • Acted as the primary point of contact, facilitating onboarding, support, and publication assistance.
  • Coordinated with editing, tech, and sales teams to resolve client queries efficiently.
  • Provided customized client quotations and advised on appropriate journal selections, aligned with client requirements improving satisfaction and retention.

Customer Experience & Operations Executive

Reliance Industries Limited
2020 - 2023
  • Resolved customer issues across Jio Mobility and AJIO platforms (B2C & B2B).
  • Collaborated with cross-functional teams (logistics, tech, finance) for seamless support.
  • Maintained a high first-contact resolution rate while escalating high-priority cases efficiently.

Client Relationship Executive

Shop101
2018 - 2018
  • Managed a portfolio of high-value resellers, boosting retention and engagement.
  • Conducted business reviews and proactively identified sales and support opportunities.
  • Conducted onboarding calls with newly registered resellers, explaining platform features and benefits to help them successfully begin their reselling journey.

Education

Bachelor of Commerce - Banking and Insurance

Mumbai University
Mumbai
06-2018

Skills

  • Customer Onboarding & Engagement
  • Key Account Management
  • CRM Tools: Freshdesk, Odoo
  • Cross-functional Collaboration
  • CSAT/NPS Tracking
  • Customer Retention Strategy
  • Success Planning & QBRs
  • Google Suite, Excel, Jira, Power BI, Postman

Timeline

Client Success Associate – APAC

Crimson Interactive (Enago)
2023 - 2025

Customer Experience & Operations Executive

Reliance Industries Limited
2020 - 2023

Client Relationship Executive

Shop101
2018 - 2018

Bachelor of Commerce - Banking and Insurance

Mumbai University
Mudit BaraiSENIOR BUSINESS ASSOCIATE – APAC