Mudra Sahu
Nagpur
Overview
7
7
years of professional experience
14
14
years of post-secondary education
Work History
Agency PMO
Bajaj Allianz Life Insurance
12.2023 - Current
- Establishing and maintaining project management standards, methodologies, processes and tools across the Agency Channel
- Providing Governance support and oversight for multiple projects
- Involved in High-level stakeholder engagement activities across projects
- Involvement in High level stakeholder engagement activities across projects
- Establishes Knowledge management repositories and facilitates knowledge sharing across projects
- Driving the Adoption for various Projects, Monitoring the adoption through MIS
- Projects working on (Service by Sales), Digi Agency, TERM Strategy, IC Digital office.
Underwriter for non-term cases for BANCA Channel
Bajaj Allianz Life Insurance Co
05.2023 - 12.2023
- Underwriting of non-term cases up to 1cr
- Decisions to given on all the traditional and Ulip plans on basis of physical , Occupational , moral risk with the sum assured up to 1 cr
- Handling all the case under IB channel on pan India Level.
Divisional Operation Manager -Vidharbha Region
Bajaj Allianz Life Insurance Co
10.2019 - 05.2023
- Responsible for handling the operations for the Rest of Vidharbha Region which includes Bancassurance, Institutional Banking , Agency Verticals and S2S Verticals, Revenue generation in the form of Renewals & LAIP
- Driving Quarterly incentive plan for the team.
Customer service executive
ICICI Prudential Life Insurance
07.2017 - 09.2019
- Handling operation and sales
- Renewal collection: Working on persistency of the company channel wise
- Visiting customer for more efficiency
- LAIP: Retaining customers by acknowledging them the market scenario and to satisfy their financial needs
- Customer retention: Maintaining the AUM of the company
- Rectification of documents to maintain the 100% accuracy in ULIP transaction
- Reforming Audit at the location to maintain the hygiene
- Crossing by supporting the S2S team, meeting and visiting Clients
- Handling Nagpur Chandrapur Amravati by encouraging the staff to achieve the target KPI.
Admin and Travel Head
Altas Commodities (Gupta Energies)
11.2016 - 4 2017
- Creating the new travel policies looking at the comfort and profit of Employees and company
- Managing the entire administration part of the company
- Maintaining the financial accord for the travel bills
- Dealing with vendors for offers to conduct the meeting or stag at hotels.
Education
Graduate in Electronics and Communication Engineering -
Nagpur University
Nagpur 04.2001 - 04.2015
HSC -
MSBSHSE
SSC -
MSBSE
Skills
Operations Management: Conceiving/ implementing term plans for achievement of process objectives Administering operations and leading teams for excelling business targets & service delivery metrics Identifying GAP analysis and business re-engineering service design faults; carrying out the essential modifications keeping in view requirement of the customers Designing KPIs; implementing measurement techniques
Star Employee of the Month for 9 consecutive months at ICICI Prudential
Award received for outstanding performance in S2S at ICICI Prudential
Awarded for outstanding performance and extra mile support to sales at Balic
CXO award for Training and Development at Balic
8 years of experience in customer service
Arranging and providing training and development program for employees
Proven track of handling complex projects
Expertise in Managing P&L for all businesses
Underwriting: underwriting of non- term cases up to 1cr Decision to given on all the traditional and ulip plans with the sum assured up to 1 cr
Business Development: Recruiting, mentoring & monitoring the performance of team distribution partners, assessing quality of work and ensuring efficiency in process operations & meeting of targets Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst distribution channel
CRM: Identifying customer touch base; enhancing customer experience at customer touch points Building a rapport with customers to ensure profitable operations Ensuring maximum customer satisfaction by providing them with pre/ post technical service assistance
Operations Management: Conceiving/ implementing term plans for achievement of process objectives Administering operations and leading teams for excelling business targets & service delivery metrics Identifying GAP analysis and business re-engineering service design faults; carrying out the essential modifications keeping in view requirement of the customers Designing KPIs; implementing measurement techniques
Skills
- Process Management
- Customer Relationship Management (CRM)
- Training & Development
- Underwriting
- Project Management Office
Timeline
Agency PMO
Bajaj Allianz Life Insurance
12.2023 - Current
Underwriter for non-term cases for BANCA Channel
Bajaj Allianz Life Insurance Co
05.2023 - 12.2023
Divisional Operation Manager -Vidharbha Region
Bajaj Allianz Life Insurance Co
10.2019 - 05.2023
Customer service executive
ICICI Prudential Life Insurance
07.2017 - 09.2019
Admin and Travel Head
Altas Commodities (Gupta Energies)
11.2016 - 4 2017
Graduate in Electronics and Communication Engineering -
Nagpur University
04.2001 - 04.2015
HSC -
MSBSHSE
SSC -
MSBSE
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