Mukesh Kumar

• Managing End to End CX Sales pipeline for Domestic sales India, MiddleEast and South East Asia market
• Reporting to Partner and Senior Industry leader while wok as PreSales Solution Architect or SME to help Client to choose and plan right mix of CX portfolio product for business objective and cost
• Handle major Global in-house center accounts within Indian territory for revenue generation and sales
• Single point of contact for SAP Sales team for India Alliance driving common account mining/upselling for CX success

Responsible for overall direction for CX Vertical business including project deliveries and planning. Working in hand to hand with top management, continue meeting the Client deliveries and relationship across MENA/Europe/USA region. This role tantamount Project management while continuing the consulting skills to ensure the Organization growth in profitable way. This includes optimizing the onshore and offshore delivery model to ensure projects ROIs.

• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Oversaw daily operations to ensure high levels of productivity.
• Created plans and communicated deadlines to ensure projects were completed on time.

Reporting to The CEO/Director, Responsible for

• Pre-Sales and Project Consulting/Deliveries (including Design and Build) for SAP CX Practices across EMEA/USA Region while helping Clients to enable their Business Processes with SAP CX offerings.
• This included SAP C4C Sales, Marketing, Services along with Data/GIGYA, SAP CPQ/Commissions/CLM, SAP Analytics, SAP Litmos.
• Providing E2E Solution integrated with existing SAP/Non-SAP Legacy systems for integrated real-time data.
• Overall project/resource planning and ensuring daily delivery operations to ensure timely completion of assigned projects

Reporting to the IT Director Solutions & Service Delivery, responsible for the global SAP C/4HANA continuous improvement Center of Excellence aiming at optimization of existing C4C Sales and Service Live Solution

• Established Design & Build CX Implementation as per IT vision
• Enriching SAP Sales Solution with Callidus Addons like CPQ/CLM/SPM etc (Phase-wise)

Multiple roles played for following projects:

• Pre-Sales Solution Architect: SAP C/4 HANA/CPQ-C4C/Callidus - Origin Energy Center of Excellence
• Implementation Lead Consultant-SAP C4C Sales/Services/AWS: Audi Germany
• Operation Integrator/AMS delivery team lead: Volkswagen HoAS

The role involved following deliverables:

• Architectural Design and Delivery of CX Portfolio with C4C Sales and Service as frontend closely integrated with CPQ and Commissions
• Strong Functional Consultant in SAP-C4C & CRM Module, which covers configuration in Sales, Marketing, Service and Integration SAP CRM, ERP and 3rd Party
• Working as Operation Integrator accountable for agreed SLAs for multiple KPIs related to ITIL processes and providing end to end support to VW users for different market
• Handling Key stake holders call for Co-ordination and ensuring maximum output by driving required operation efficiency by following VW agreed Complaint/ Escalation handling matrix
  

• Worked as Senior Consultant in various project across multiple industry like travel & transport, Food & Beverages, Consumer Goods Projects; in SAP CRM Domain
• Designed/Build AS IS and TO BE process for Business Blueprinting Sales/Service and Marketing Solutions
• It involves major customization in Sales and Marketing and Services scenario along with base customization required for Pilot countries and further to be used in Global Roll outs for 90 Countries