Mukta Harne

Reporting to: General Manager

Role: Operating Leader

Span of Control: Managed service delivery for 250+ associates spread across 2 locations, Pune and Noida, 3 managers, 5 assistant managers, and 15 experts. Maintained compliance with 250+ SLA metrics across all stages of the insurance life cycle, from pre-placement to post-placement activities and claims. Developed and executed annual business plans, resulting in consistent revenue growth.

• Participated in the planning process to achieve corporate objectives.
• Fostered and promoted a cooperative and harmonious working climate conducive to maximum employee morale, productivity, and effectiveness.
• Facilitated cross-functional collaboration to drive successful project completion within deadlines.
• Ensured compliance with relevant regulations by developing robust policies and procedures.
• Improved internal communication channels, fostering a culture of transparency and accountability among team members.
• Collaborated with department heads to establish goals and work plans.
• Streamlined operations by identifying inefficiencies and implementing process improvements.

Reporting to: Assistant Vice President

Span of Control: Managed service delivery for 150+ associates, 2 managers, and 5 assistant managers and experts. Maintained compliance with 15 SLA metrics across all stages of the insurance life-cycle, from pre-placement to post-placement activities and claims.

Role: Operating Leader

Key Achievements and Deliverables

• Exceptional SLA Performance
• Efficiency Improvement
• Transformation Initiatives
• Volume Acceleration
• Value Generation Projects
• Process Audits
• Revenue Growth/Revenue Assurance
• People Management
• Project Leadership
• Governance and Compliance
• Key Account Initiatives