Munawar Khan

• Handling sales pan India and customer operation issues, enabling quick resolution and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Maintained relationships with customers, and found new ones by identifying needs and offering appropriate services.
• Built long-lasting client relationships through excellent customer service and consistent follow-ups.

● Handling CP Fittings sales and service.

● Handling Sales and service of Dealers and retailer

● Taking care of sanitary ware operations from Pricing, outsourcing Marketing, Trainings, and dealer Management.

● Monitoring schemes, Promotion activities, identifying issues, analyzing information, and provided solutions using strong analytical and problem-solving skills

● Reporting to Vice President.

Handling team of sales and service for Pan India for sheet metal Industry.

• Handling seven customer care centers for the West region to exceed organizational goals.
• Increased spares sales and allied products sales by 28% growth.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes, and followed up to achieve resolution.
• Achieved 97% TAT and FTR.
• Organized dealer meets| Retailer's meets and plumber meets. Periodical training given on technical and soft skills to team members and technicians
• Applied best practices in customer service, sales, and employee management, and appointed new customer care centers and technicians.

● Promoted the concept of Apply and Supply Started Asain Paints Home since the time on inception

● Sales and marketing for Apply and supply concept.

● Handling team of ten sales and three after sales personnel

● Leading a team of four sales executives for promoting and selling software contained in electronic media to Lawyers and CA and Judges

● Setting promotional plans for sales.

● Marketing and selling of software to all government departments

● Getting Contact feedback for continues improvement.

● Sales and marketing of Time share business.

● Sales of investment plans in NA Plots and bungalows