Murshida Momin
Mumbai
Summary
Experienced Deputy Manager with a strong background in relationship management, loan distribution, and team leadership. Proven track record of optimizing financial processes, improving customer satisfaction, and driving business growth. Adept at managing channel partners, training teams, and delivering customized financial solutions. Highly skilled in identifying opportunities for business expansion and implementing strategies to maximize revenue.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Manager
Shriram Finance Corporation Pvt
03.2025 - Current
- Managed leads from online channels and processing for disbursement.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Prepared detailed obligation sheet and ensured accurate case logging in line with eligibility guidelines.
- Reassessed and followed up on rejected applications in collaboration with the credit team, proactively working toward successful resolutions.
Deputy Manager
Axis Finance
07.2023 - 10.2023
- Lead and managed customer relationships, consistently ensuring high levels of satisfaction and loyalty through effective communication and personalized service.
- Ensured alignment with organizational goals, supporting business growth initiatives through focused customer engagement and efficient loan management.
- Oversaw loan distribution processes, ensuring timely approvals and disbursements while maintaining compliance with regulatory standards.
- Conducted thorough credit bureau checks (CIBIL) to assess customer creditworthiness.
- Prepared Credit Appraisal Memorandums (CAM) and logged cases according to eligibility criteria.
- Reassessed rejected cases, coordinating with the credit team to follow up and pursue approval where necessary.
- Analyzed customer feedback and loan performance metrics, identifying key opportunities for process improvements and enhancing operational efficiency.
Team Leader
CredFine Digital India Pvt Ltd
04.2022 - 06.2023
- Lead and mentor a team of 8 tele-callers, delivering comprehensive training on product features and advanced sales techniques to enhance performance and productivity.
- Monitor and manage leads generated by the team, ensuring accurate and timely submission of loan files to banks for efficient processing.
- Articulate product benefits clearly to customers, overseeing the entire disbursement process of loan files and maintaining high levels of customer satisfaction.
- Achieved a minimum monthly personal loan disbursement of ₹1.5 Crores from cold leads, demonstrating exceptional team leadership and sales capabilities.
Relationship Manager
CredFine Digital India Pvt Ltd
10.2020 - 03.2022
- Oversee and manage multiple channel partners, ensuring efficient processing of loan files with banks and non-banking financial companies (NBFCs).
- Consistently deliver around ₹5 Crores in personal loans monthly, demonstrating a strong and reliable performance track record.
- Optimize payout management for connectors, improving overall productivity and ensuring timely and accurate payouts.
- Foster strong relationships with key stakeholders to enhance collaboration and drive success.
Assistant Relationship Manager
Bajaj Finance Limited
12.2018 - 09.2020
- Explained the Overdraft product to customers, effectively connecting with need-based clients and addressing their financial requirements.
- Sourced files through various Direct Selling Agents (DSA), providing support to secure high-value cases and enhance the quality of submissions.
- Visited DSAs regularly to achieve monthly targets and drive business growth through active engagement and relationship-building.
- Managed the end-to-end processing of loan files, from the login stage through to disbursement, ensuring a seamless workflow.
- Disbursed ₹1.80 Crores monthly through the DSA channel, demonstrating strong performance and effective channel management.
Assistant Relationship Manager
Bajaj Finance Limited
06.2018 - 12.2018
- Oversee and manage multiple channel partners, ensuring the efficient processing of loan files with banks and non-banking financial companies (NBFCs).
- Achieve a minimum monthly loan disbursement of ₹20 Lakhs through these professional customers, demonstrating strong channel management and performance.
- Develop and maintain productive relationships with channel partners, enhancing collaboration and driving mutual growth.
Education
B.Com - Banking and Insurance
Malini Kishor Sanghvi College of Commerce & Economics
06.2015 - 03.2018
High School - H.S.C Commerce
Malini Kishor Sanghvi College of Commerce & Economics
06.2015 - 03.2018
Secondary School - S.S.C
Children Welfare Centre
01.2014 - 01.2015
Skills
- Customer Relationship Management
- Loan Distribution & Disbursement
- Team Leadership & Mentorship
- Channel Partner Management
- Strategic Planning & Execution
- Customer Retention Strategies
- Negotiation & Conflict Resolution
- Credit Underwriting
- Effective Leadership
- Strong Relationship Management
- Expertise in Loan Processing
- Strategic Process Improvement
Interests
Reading Fintech Startups
Exploring Financial Technologies
Attending Industry Conferences and Webinars
Writing and Blogging about Finance
Timeline
Manager
Shriram Finance Corporation Pvt
03.2025 - Current
Deputy Manager
Axis Finance
07.2023 - 10.2023
Team Leader
CredFine Digital India Pvt Ltd
04.2022 - 06.2023
Relationship Manager
CredFine Digital India Pvt Ltd
10.2020 - 03.2022
Assistant Relationship Manager
Bajaj Finance Limited
12.2018 - 09.2020
Assistant Relationship Manager
Bajaj Finance Limited
06.2018 - 12.2018
B.Com - Banking and Insurance
Malini Kishor Sanghvi College of Commerce & Economics
06.2015 - 03.2018
High School - H.S.C Commerce
Malini Kishor Sanghvi College of Commerce & Economics
06.2015 - 03.2018
Secondary School - S.S.C
Children Welfare Centre
01.2014 - 01.2015
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