MURTAZA Ismail
Murtaza
Mumbai
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
SENIOR SALES REPRESENTATIVE
LANDMARK GROUP
12.2020 - 02.2023
- Awarded Employee of the Month 4 times in 8 months for exceedingly sales goals and ranked as a #1 Sales Associate at the company.
- Identified customer needs by asking appropriate, open-ended questions.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Exceeded sales targets consistently by implementing effective sales strategies and techniques.
- Developed new territories for expansion, resulting in increased market share.
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Implemented CRM systems to efficiently track client interactions and enhance customer service.
- Became overall sales leader by surpassing sales goals by 80% across multiple platforms.
SALES ASSOCIATE
AL SHAYA GROUP
03.2018 - 10.2020
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
CUSTOMER SERVICE ASSOCIATE
TATA BUSINESS SERVICES
01.2016 - 01.2018
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Frankfinn Institute
Mumbai 04.2001 -
High School Diploma -
Mumbai Board
Mumbai, India 04.2001 -
Skills
Product and service knowledge
Relationship Building
Adaptability and Flexibility
Closing strategies
Pipeline Management
Selling techniques
CRM proficiency
Sales Presentations
Languages
Arabic
Beginner (A1)
English
Bilingual or Proficient (C2)
Timeline
SENIOR SALES REPRESENTATIVE
LANDMARK GROUP
12.2020 - 02.2023
SALES ASSOCIATE
AL SHAYA GROUP
03.2018 - 10.2020
CUSTOMER SERVICE ASSOCIATE
TATA BUSINESS SERVICES
01.2016 - 01.2018
High School Diploma -
Frankfinn Institute
04.2001 -
High School Diploma -
Mumbai Board
04.2001 -
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