Muskan Riyaz Shaikh
Cargo Reebooking Agent
Mumbai
Summary
Highly Motivated and Skilled Individual with a strong problem solving and analytical skills. Good understanding and strong attention to detail. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities.
Overview
1
1
year of professional experience
3
3
Certifications
Work History
Cargo Reeboking Agent
Tata Consultancy Services
11.2023 - Current
- Responsible for troubleshooting booking issues, optimizing digital workflows to enhance efficiency, collaborating with technical team to implement system improvements.
- Analyze data to identify trends, improve booking procedures, and enhance overall cargo rebooking experience for customers.
Junior Developer
Tickle Right
03.2024 - 06.2024
- Implemented best practices in code quality, ensuring maintainability and readability of software projects.
- Consistently met project deadlines while maintaining high-quality deliverables, contributing to overall team success.
- Provided valuable input during team meetings, sharing ideas for new features or enhancements based on user feedback.
- Troubleshot and resolved technical issues, improving site reliability and functionality.
Education
Bachelor of Science - Computer Science
Savitribai Phule Pune University
Pune, India 04.2001 -
HSC - Science
Abeda Inamdar Junior College For Girls
Pune, India 04.2001 -
Skills
Problem-Solving
Customer service and care
Positive Attitude
Customer service abilities
Web Development : Angular Js, Javascript, Jquery, Json, HTML, CSS
Database : SQL, MySQL, PostgreSQL
Certification
Machine Learning : Python & R Data Science
Projects
Project 1 : Petrol Pump Management System
Developed a web-based management system using HTML, CSS & Php. Implemented functionality to store and retrieve the data from database, generating system reports and maintaining system records.
Project 2 : Book Reselling System
Collaborated with a team to build an e-commerce system using HTML, CSS, Javascript & Php. Integrated payment gateways, implemented user authentication, and optimized the website for seamless user experience.
Additional Information
- Assisted in developing and maintaining software applications using AngularJS, JavaScript, Json, Jquery & Php. Collaborated with the team to debug and troubleshoot code issues.
- Conducted quality assurance tests to ensure functionality and usability.
- Participated in team meetings to discuss project progress and brainstorm new ideas.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Marathi
Advanced (C1)
Arabic
Intermediate (B1)
Interests
Writing
Reading
Travel
Drawing
Dancing
Making New Friends
Declare
I hereby declare that all information provided above is true to the best of my knowledge
(Shaikh Muskan)
Timeline
Junior Developer
Tickle Right
03.2024 - 06.2024
Cargo Reeboking Agent
Tata Consultancy Services
11.2023 - Current
Bachelor of Science - Computer Science
Savitribai Phule Pune University
04.2001 -
HSC - Science
Abeda Inamdar Junior College For Girls
04.2001 -
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