Muzammil Peerzade

Implemented automation tools to streamline routine maintenance tasks, increasing overall efficiency in the support process.

• Maintained up-to-date knowledge of industry trends and advancements, applying best practices to ongoing support tasks.
• Worked on 500 tickets and Resolved 90% of cases in a month.
• Worked on snow ticketing tool and created dashboard for the team on snow.
• Also, created reports for client everymonth from snow.
• Participated in after-hours on-call rotation, providing emergency support when necessary to maintain critical business operations.
• Enhanced network performance by implementing advanced monitoring tools and techniques.
• Spearheaded initiatives to improve internal processes, resulting in increased productivity among team members.
• Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
• Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
• Evaluated and recommended new tools and technologies that resulted in increased development efficiency and up-to-date technical skillsets within the team.
• Worked with project managers, developers, quality assurance and customers to resolve technical issues.

• Collaborated with cross-functional teams for successful product launches, ensuring seamless integration of new features.
• Conducted thorough code reviews to maintain coding standards and best practices across projects, ensuring consistency and high-quality output.
• Developed innovative solutions to complex technical problems, improving overall efficiency and productivity of the team.
• Developed comprehensive documentation for various projects that facilitated knowledge sharing among teammates.
• Took 80 Calls a day and resolved 70 plus ticket everyday.

• Achieved high client retention rates through consistent delivery of excellent technical support services tailored to individual needs.
• Analyzed customer feedback data to identify areas for improvement in product offerings or support services provided.
• Enhanced system performance by troubleshooting and resolving complex technical issues.
• Improved customer satisfaction ratings by providing timely and effective technical support.
• Maintained up-to-date knowledge of industry trends, ensuring the provision of cutting-edge solutions to client challenges.
• Managed approximately 40 plus incoming calls and worked on 50 plus ticket per day.

• Gathered, organized and distributed technical documentation.
• Prepared technical presentations and other materials for advisory meetings.
• Provided technical guidance and support to team members.
• Implemented corrective action procedures within prescribed guidelines for issues, escalating high priorities to other technical resources.
• Managed approximately 40 incoming calls, emails and tickets per day from customers.'