Nachiket Ashok Renuke

Auditing Tickets for Ticket Issued / Reissued / Refund.
Auditing the email sent for fare quotation
Publishing Dashboards
Publishing Data / Scores for different Line Of Business
Briefing teams with new update within the Trade.
Dipcheck on Monthly basis

Preparing RCA

Publishing Roster

Conducting Interviews

Conducting training for GDS (Galileo)

• Handling a team of 15 staffs catering to 181 Cox and Kings franchisee's / 72 Ezeego1 Franchisee's PAN India & Ezeego1 Corporate division
• Handled high volume calls of PAN India level and also monitoring of team's calls
• Serving requests for clearing wait-list sectors, Student fares, point to point, Group fares and multi sectors
• Handling both Offline as well as online bookings by using Amadeus and Galileo CRS
• Handling Escalations & resolving queries
• Review and analyze performance reports against targets on monthly basis with Team members
• Maintain rapport with all the airline sales staff
• Taking care of all airlines Capping and responsible for maintaining ticket stock
• Responsible for staff performance, management, compensation and rewards & recognition programs.

• Handling a team of 26 staffs catering to B2B Agents / Corporate clients / Retails Clients
• Handled high volume calls of PAN India level and also monitoring of team's calls
• Serving requests for clearing wait-list sectors, Student fares, point to point, Group fares and multi sectors
• Handling both Offline as well as online bookings by using Amadeus and Galileo CRS
• Handling Escalations & resolving queries
• Review and analyze performance reports against targets on monthly basis with Team members
• Maintain rapport with all the airline sales staff
• Taking care of all airlines Capping and responsible for maintaining ticket stock
• Responsible for staff performance, management, compensation and rewards & recognition programs.

• Air operations, Wait List clearance, Relation building with Suppliers, Team Handling, Waivers, GDS Expertise

• Handling Reservation, Ticketing, and Amendment for both Domestic and International
• Handling both Offline as well as online bookings by using Amadeus and Galileo CRS
• Maintain rapport with all the airline sales staff

• Worked as a CCA (Customer Care Associate) for 8 months and promoted as a C.T.A (Cash Transaction Associate) handling cash for 16 months.