MS OFFICE, MDOC,E- learning Software
PRAJKATA JADHAV
Sales Manager Real Estate
Pune,MH
Summary
Customer-focused CRM Executive with 4 years of experience in real estate customer service, post-sales support, collections follow-up, documentation coordination, and customer relationship management. Skilled in resolving customer concerns, maintaining strong client relationships, and ensuring a smooth journey from booking to possession.
Overview
3
3
Languages
10
10
years of professional experience
Work History
Sales Manager
Shakuntal Alentia Group
06.2026 - Current
- Managed customer relationships from booking to possession.
- Handled customer queries, requests, and complaint resolution.
- Coordinated with Sales, Finance, Legal, and Project teams for customer support.
- Ensured timely completion of agreements, registrations, and possession processes.
- Followed up on customer payments and collection schedules.
- Resolved customer concerns and escalations promptly.
- Maintained customer records and updated CRM data accurately.
- Prepared MIS reports and customer status reports.
- Shared regular project updates and important communications with customers.
- Supported management with customer feedback and process improvement suggestions.
- Built strong customer relationships to improve satisfaction and trust.
SLAES MANAGER
MANTRA VASTU
11.2022 - 05.2026
- Manage end-to-end customer relationships from booking to possession.
- Handle customer queries, complaints, and escalations ensuring timely resolution.
- Coordinate with Sales, Legal, Finance, Projects, and Registration teams.
- Built and maintained strong relationships with customers, investors, brokers, and channel partners
- Handled customer queries, payment follow-ups, collections, and post-sales support.
- Ensured compliance with RERA regulations, company policies, and sales processes.
- Monitor customer payment schedules and collection follow-ups.
- Maintain CRM records and customer databases with 100% accuracy.
- Generate MIS reports and customer status dashboards for management review.
- Preparing MIS reports and customer status dashboards for leadership review.
2D Animator
Apexmedia
06.2016 - 10.2022
- Created 2D animations and visual content for e-learning projects.
- Promoted and demonstrated e-learning software to prospective customers.
- Assisted in basic marketing and customer engagement activities.
- Utilized Adobe Photoshop for image editing and creative design support.
Skills
- Customer Relationship Management (CRM)
- Customer service
- Payment collections
- Sales Strategy Development
- Documentation support
- Documentation & Registration Support
- MS Excel & CRM Software
Accomplishments
KEY ACHIEVEMENTS
- Successfully managed customer relationships for multiple residential projects.
- Reduced customer response turnaround time through structured follow-up mechanisms.
- Achieved high customer satisfaction ratings through timely issue resolution.
- Streamlined documentation and possession coordination processes.
- Improved collections tracking and customer communication efficiency.
Software
Timeline
Sales Manager
Shakuntal Alentia Group
06.2026 - Current
SLAES MANAGER
MANTRA VASTU
11.2022 - 05.2026
2D Animator
Apexmedia
06.2016 - 10.2022