NADEEM UDDIN SYED
Mumbra, Thane
Summary
I want to associate myself with an organization where there is potential for growth and realization of a person’s ability and skills and also looking forward for a challenging position in the field of Information technology.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Desktop Support Executive (L1, L2)
Experis IT Pvt Ltd
04.2019 - Current
- Providing technical support to All Office staff and Remote Support user
- Mumbai Branch office
- I have knowledge of OS ticketing tool and Service desk and I have worked on this
- Desktop, Workstation, Laptop and computer Peripheral management & Laptop & Desktop parts replacement
- Basic L1 Level of server troubleshooting and Network cabling
- I have working as a Microsoft Azure portal like MWP Process, Hardware id import, Microsoft Authenticator App, Support OS for azure migrate
- New & old system installation with SCCM process
- Basic support for VMware machine user hand
- Vendor Coordination on OEM (Original equipment manufacturer) and ISP (Internet Service Provider) for hardware Break fix and Link Related Follow-ups Installation and Configuration of VPN like Global Protect, Forti Client, and Zscaler VPN and Cisco VPN & Certificate creation
- Remote support for laptop & desktop level for all offices across India West Zone, when and where required
- Antivirus management for end user’s updates for patches cleaning for virus under the guidance of it team
- Assets management for IT Assets
- Standard software installations and support for user
- Daily wise support to end users for Desktop/Laptop Level troubleshooting
- Providing Support on Data Backup Activity Server and Desktop/Laptop Ticket Monitoring and Performing troubleshooting on assigned ticket and resolve the issue
- Providing the Support to VIP and foreigners user For Webcasting a VC Meetings
- Application support like Microsoft outlook, Microsoft Teams, Microsoft One Drive, Microsoft office O365, SharePoint and Business Required Application
- Doing Helpdesk support once Service desk not available and assigned the Tickets maintain the Call Log Report
- Installation & configuring of local & Network printers.
Sr. System Engineer
Dimah Technologies Pvt. Ltd.
12.2017 - 10.2018
- Install & Configure the Wireless Router Configuring Network Printers and Assigning Folder Permissions to users
- Troubleshooting LAN Connectivity related problems Configuring and troubleshooting the Android Blackberry, Maq book, iPhone Phones Issues
- Troubleshoot Outlook and Thunderbird mail issues and managing user’s mailbox
- Troubleshoot all entire software’s and system issue
- User administration (setup and maintaining account) Verify that peripherals are working properly
- Quickly arrange repair for hardware in occasion of hardware failure Monitor system performance
- Install software & Cctv Snappy DVR configuration
- Monitor network communication
- Doing Helpdesk support once Service desk not available and assigned the Tickets maintain the Call Log Report.
System Administrator
Wonder chef Home Appliances Pvt. Ltd
12.2015 - 11.2016
- Atcom IP phone and configuring & troubleshooting
- Pan India Inventory manages and update
- Handling Pan India offices
- Handling ERP software (Microsoft dynamics Navision) Responsibility of vendor management in client site
- Install & Configure the Wireless Router Configuring Network Printers and Assigning Folder Permissions to users
- Troubleshooting LAN Connectivity related problems Configuring and troubleshooting the Android Blackberry, Maq book, iPhone Phones Issues
- Troubleshoot Outlook and Thunderbird mail issues and managing user’s mailbox
- Troubleshoot all entire software’s and system issue
- User administration (setup and maintaining account) Quickly arrange repair for hardware in occasion of hardware failure Monitor system performance
- Cctv Snappy DVR configuration Monitor network communication
- Doing Helpdesk support once Service desk not available and assigned the Tickets maintain the Call Log Report.
Sr. Executive IT
Dusters Total Solutions Services Pvt Ltd
05.2008 - 04.2015
- Documentation (IT Policies Implementation & Planning) Pan India Inventory manages and update
- Handling Pan India offices, ERP software
- Responsibility of vendor management in client site
- Install & Configure the Wireless Router (Access Point)
- Install Firewall Create User & Group in this Firewall and assign the Web Filter Policy
- Configuring Network Printers and Assigning Folder Permissions to users
- Troubleshooting LAN Connectivity related problems Configuring and troubleshooting the Blackberry Issues
- Troubleshoot Outlook and Thunderbird mail issues and managing user’s mailbox
- Troubleshoot all entire software’s and system issue
- User administration (setup and maintaining account) Verify that peripherals are working properly
- Quickly arrange repair for hardware in occasion of hardware failure Monitor system performance
- Create a backup and recovery policy
- Monitor network communication.
Sr. Customer Support Engineer
Total Computers Pvt. Ltd. India
02.2003 - 12.2007
- Up-time of IT – Infrastructure
- Future planning for Infrastructure Team
- Creation of Email ID and Configuration in client computer
- Support for Local Area Network (LAN)
Trainee Customer Support Engineer
Technosoft Computers
07.2002 - 01.2003
- Assembling of PC System and making Laptop ready with installation of Windows XP, Ms Office, Antivirus and activation of internet on dialup Ethernet
Trainee Customer Support Engineer
Syscom Computers
01.2002 - 06.2002
Education
B.C.A (Bachelor of Computer Application) -
DR C.V. Raman University Bilaspur (C.G.)
01.2015
Skills
- System Configuration
- Technical support expertise
- Teamwork and Collaboration
- Software Installation
- Hardware diagnostics
- Technical Support
- Remote Desktop Support
- Operating System Knowledge
- End-user support
- User Support
- Remote Technical Support
- Help Desk Experience
- Network Connectivity
Certification
- Diploma in Computer Science & Computer Hardware Maintenance, Electronics Design & Technology of India (C.E.D.T.I.) – Bhopal M. P, 2002
- H.S.C, M.P Board, 2001
- S.S.C, M.P Board, 1999
State Of Origin
Madhya Pradesh, India
Languages Known
English, Hindi, and Marathi
Personal Information
- Passport Number: P3096238
- Date of Birth: 07/05/84
- Marital Status: Married
References
Reference will be provided on demand.
Timeline
Desktop Support Executive (L1, L2)
Experis IT Pvt Ltd
04.2019 - Current
Sr. System Engineer
Dimah Technologies Pvt. Ltd.
12.2017 - 10.2018
System Administrator
Wonder chef Home Appliances Pvt. Ltd
12.2015 - 11.2016
Sr. Executive IT
Dusters Total Solutions Services Pvt Ltd
05.2008 - 04.2015
Sr. Customer Support Engineer
Total Computers Pvt. Ltd. India
02.2003 - 12.2007
Trainee Customer Support Engineer
Technosoft Computers
07.2002 - 01.2003
Trainee Customer Support Engineer
Syscom Computers
01.2002 - 06.2002
B.C.A (Bachelor of Computer Application) -
DR C.V. Raman University Bilaspur (C.G.)
- Diploma in Computer Science & Computer Hardware Maintenance, Electronics Design & Technology of India (C.E.D.T.I.) – Bhopal M. P, 2002
- H.S.C, M.P Board, 2001
- S.S.C, M.P Board, 1999
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