Nagma Ansari
Mumbai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Executive
IDFC FIRST Bank Ltd.
2023.01 - Current
- Handled HNI customers for queries, Request & complaint Management
- Versatile in Liabilities, Asset and credit card customer service
- Developed working relationships with internal and external customers while assisting with account management duties.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Resolved customer issues by researching issues in system, asking open-ended questions, and determining root causes of problems to provide end to end resolution to the customer.
- Described product and service details to customers to provide information on benefits and advantages.
LOAN OFFICER (ACTING TEAM LEADER)
HDFC SALES PVT LTD
2018.09 - 2022.03
- Handling Outbound call for HNI customer of Home Loan
- Provided end to end resolutions to the HNI customers for their queries, request, complaints
- Identifying issues, opportunities for improvement and recommending/implementing solutions
- Cross selling of the products of home loan
- Audit KYC documents for loan process.
- Maintained 100% data accuracy throughout from the beginning
Tellecaller
Wipro .Ltd
2016.10 - 2018.02
- Handling inbound calls & provided end to end solutions of jio customer
- Solving the queries of the jio sim card
- Answered questions about company offerings with knowledgeable responses about products and services.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Education
Bachelor of COMMERCE - Commerce
SNDT Women's University
Charchgate03.2015
Higher Secondary Certificate - Commerce
Burlington Jr College
Govandi03.2011
Secondary School Certificate - Maharashtra Board
Marthoma School Maharashtra
Chembur03.2009
Skills
- Good Communication Skills
- Self-motivated, hardworking and goal oriented
- High degree of flexibility, resourcefulness and commitment.
- Team player, able to work comfortably with people from diverse backgrounds and experience
- Online chat and email
Strengths
Ability to work in team,
Flexible & Adaptable,
Good Analytical skills,
Patience and Perseverance
Additional Information
Date of Birth : 21st February 1992, Gender : Female, Place : Mumbai
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Customer Service Executive
IDFC FIRST Bank Ltd.
2023.01 - Current
LOAN OFFICER (ACTING TEAM LEADER)
HDFC SALES PVT LTD
2018.09 - 2022.03
Tellecaller
Wipro .Ltd
2016.10 - 2018.02
Bachelor of COMMERCE - Commerce
SNDT Women's University
Higher Secondary Certificate - Commerce
Burlington Jr College
Secondary School Certificate - Maharashtra Board
Marthoma School Maharashtra
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