Nagraj Mule

Cash Application Specialist
(US Clients)

• Process incoming payments from bank summary using SAP T-codes such as F-28, F-30, FBL5N, XD03, FAGLL03, VF02 , FBRA etc ensuring accurate posting of all financial transactions.
• Manage ACH payments, Lock Box payments, and Credit Card payments by coordinating with the bank and internal teams to ensure seamless transactions.
• Posting cash collections in SAP by verifying remittance details, applying cash to close invoices, and resolving any discrepancies in the payment process.
• Reconcile accounts by performing daily and month-end closing procedures, ensuring accuracy in financial reporting and ledger updates.
• Process, verify, and post receipts for goods sold in SAP application, ensuring that all payments are correctly recorded and linked to the appropriate accounts.
• Maintain and organize financial files and records in content management systems (e.g., Excel), ensuring compliance with company standards and audit requirements.

Collections Specialist
(US Clients)

• Review accounts for past-due balances, analyzing outstanding invoices, and proactively contact customers to arrange payment plans or collect payments.
• Send professional and timely follow-up emails to customers regarding outstanding collections, ensuring high levels of customer communication and satisfaction.
• Respond promptly to customer inquiries regarding payment status, addressing concerns, and providing clear explanations of payment terms and account balances.
• Download invoices from SAP or the customer portal and ensure timely delivery to customers for payment processing.
• Manage blocked orders by working with the relevant teams to resolve any issues that prevent order fulfillment and ensure customer orders are processed without delays.
• Track and report on aging balances, escalating accounts as necessary to ensure that overdue payments are addressed efficiently.
• Collaborate with the finance and sales teams to resolve any account discrepancies and maintain strong relationships with clients to enhance future payments.