Nahid Shaikh
Thane
Summary
Dynamic Project Manager| 16 years’ experience in Lease Administration and Lease Abstraction Project Management in Commercial Real Estate Industry in US, UK, APAC and EMEA | Focuses on SLA Management, Process Improvement and Automation| Former Accenture Employee | Proficient with JD Edwards, MRI, Costar, Visual Lease, Yardi, AMT Direct
Overview
17
17
years of professional experience
Work History
Associate Project Manager
Entrust Software and Services Limited
01.2021 - Current
- Project management for more than 50 multiple Lease abstraction and Lease Validation projects over a span of 2 years with ~35 team members
- Management of Lease Administration Projects of Reconciliation and Recovery Set up for various clients using MRI database with ~15 members team.
- Strong organizational and analytical skills
- Ability to provide efficient, timely, reliable and courteous service to customers
- Ability to effectively present information
- Understanding of and commitment to client services
- Willingness to take on new challenges, responsibilities, and assignments
- A desire to work within a diverse, collaborative, and driven professional environment
- Ability to work independently and within a team to build relationships and interact effectively with business partners and clients
- Excellent written and verbal communication skills.
Assistant Operations Manager
Accenture Solutions Pvt. Ltd.
06.2016 - 03.2020
- Financial Services - Lease Abstraction, Lease Audit, Lease Validation, CAM Reconciliations
- Comprehensive background of Lease Administration of Commercial Real Estate Industry in US, UK, APAC & EMEA
- Managing team of 50+ resources for executing various lease abstraction, lease augmentation and audit for more than 30 clients.
- Handled transitions of the projects, getting pilots approved, resource estimation etc.
- Initiation & setting up the process/products/reporting system through various tools & applications, preparation of Work Assignment trackers, Defect Matrix, templates, SOP (Standard Operating Procedure), Process Flow charts, checklists etc.
- Lease Audit and CAM Reconciliations in JD Edwards.
- Managing team for completion of CAM and Insurance billing audit to identify potential financial impacts to the client & rectifications of the billing set up for one of the premier real estate client of United States
- Setting up of calls with Property Accountants of different regions to get approvals of the audit findings
- Preparation of properties summaries with snapshot of property level findings to be discussed with Senior Management client team
- Automation
- Identify, facilitate and implement process improvement initiatives to improve quality and efficiency
- Act as a liaison between the operations team and the technology team for the timely completion of the projects and identify opportunities for process automation and use of Artificial Intelligence and Machine Learning.
Senior Operations Team Leader
Accenture Solutions Pvt Ltd
12.2013 - 05.2016
- Leading a team of 20 members for Expense Participation projects in JD Edwards.
- Has been part of the transition of On Going EP Set-up, Tenant Enquiries projects which involves analysis of the lease documents & set up of expense participation in JD Edwards
- Handling Tenants disputes & tenant inquiries projects.
- Quality management and SLA management.
Operations Team Leader
Zenta Pvt Ltd
11.2010 - 11.2013
- Leading a team of 15 team members for Topic Indexing, CAM Audit and CAM Reconciliation projects.
- Indexing of the Lease agreements, Loan agreements and Reciprocal Easement Agreements in Enterprise Content Management application
- Facilitated training for associates through daily coaching and regular performance appraisals.
Senior Operations Analyst
Zenta Pvt. Ltd
11.2008 - 10.2010
- Worked on Expense Participation and CAM reconciliation, Cap Roll Forward projects as Reviewer and Quality Checker.
- Review of Expense Participation Set Up, CAM Reconciliation and other Lease Administration products for US Commercial Real Estate Industry.
- Reviews and quality checks efficiently CAM Billing project for 3 consecutive years comprising of different portfolio of properties, including, Shopping centers, Corporate Offices etc for one of the leading real estate management company of United States.
Analyst
Zenta Pvt.Ltd.
05.2007 - 10.2008
- Worked as Analyst for Abstraction, CAM Reconciliation and Expense Participation projects in JD Edwards.
- Analyzed Year End CAM and RET reconciliations and Expense participation for multiple portfolio of properties, including, Shopping centers, Corporate Offices etc.
- Analyzed Lease data to provide input for key decision making and strategic planning.
Education
Masters of Commerce -
Mumbai University
04.2005
B. Com - Financial Accounting
S.K. Somaiya College
Mumbai, India04.2001
H.S.C: Commerce -
A.P. Junior College
03.1998
S.S.C -
New Model English High School
03.1996
Skills
- Commercial Real Estate Domain
- Design and Deliver Product or Process
- Project Management and Project Transition
- Performance Development and Management
- Process Improvement and Automation
- People and Client management
- LeaseGPT Software
- JD Edwards - CRE
- MRI Software
- AMT Direct
- Costar
- Visual Lease
- Lease Harbor
- Pro Lease
- Microsoft Office
- SharePoint
Accomplishments
- Numero Uno for the month for May 2008.
- Best Process Lead for Q2, 2011.
- Numero Uno of the month for October 2012.
- Platinum certification for BPO Top Talent Batch for year 2013.
- Certificates for implementation of 7 Process improvement Ideas with 2 ideas contributing for $8,767.27 CTS benefit.
- Champion trophy for FY15 Q1 "People Connect"
- Numero Uno of the month for January 2014.
- Finalist of Best Idea of Quarter 3 FY15 - India
- Business Advisor and Cost to Serve Team member from FY17- FY19
Visa
USA - B1/B2 Visa till 10/2025
Passport
Yes
Personal Information
- Title: Associate Project Manager - Operations
- Date of Birth: 05/06/80
- Gender: Female
- Nationality: Indian
- Marital Status: Separated
Timeline
Associate Project Manager
Entrust Software and Services Limited
01.2021 - Current
Assistant Operations Manager
Accenture Solutions Pvt. Ltd.
06.2016 - 03.2020
Senior Operations Team Leader
Accenture Solutions Pvt Ltd
12.2013 - 05.2016
Operations Team Leader
Zenta Pvt Ltd
11.2010 - 11.2013
Senior Operations Analyst
Zenta Pvt. Ltd
11.2008 - 10.2010
Analyst
Zenta Pvt.Ltd.
05.2007 - 10.2008
Masters of Commerce -
Mumbai University
B. Com - Financial Accounting
S.K. Somaiya College
H.S.C: Commerce -
A.P. Junior College
S.S.C -
New Model English High School
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