Naidu Ponipireddy

• Customer Management
  Handle top customers in Pune as a dedicated single point of contact.
• Solution-Oriented Service
  Understand customer requirements and deliver tailored logistics solutions.
• Dispute Resolution
  Manage and resolve customer disputes efficiently.
• Carrier Coordination
  Negotiate with carriers, manage bookings, and support sales operations.
• Operational Oversight
  Monitor shipments, manage GP/FSL, and ensure service delivery.
• Performance & Compliance
  Track KPIs, maintain SOP accuracy, and ensure process compliance.
• Billing & Documentation
  Collaborate with RCC for accurate billing and timely submission.
• Customer Retention & Growth
  Focus on building long-term relationships and driving business development.

• Served as the primary point of contact for the customer, ensuring clear and consistent communication.
• Responsible for shipment profitability (P&L) and business performance (BP) updates.
• Proactively monitor shipments and manage exceptions.
• Handle GP confirmation and FSL coordination with RCC.
• Resolve client issues and manage conflicts effectively.
• Collaborate closely with OCC (Operational Care Centre) and RCC (Regional Care Centre).

Operational coordination for Aerospace logistics. Handling 24x7x365 days desk. Overseen operations of AOG, Engine movement - critical to Aerospace customers. End to end handling of shipments and worked on customer retention and sales support.

Overseen both Exports and Imports operations for Pune customer - meeting customers along with rates procurements with airlines and assist sales in providing quotations - working towards meeting customer requirements.

Managing billing activities and aligning with customer RFQ along with SOP in Airfreight Competence Center - overseeing revenue and cost for each customer.

Trained in Airfreight operations - along with on job training on Airfreight revenue centre.