Nallakannan Lingathar
Senior Travel Consultant
Mumbai,Maharashtra
Summary
First-rate marketing and research talents with extensive knowledge of Travel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resourceful Senior Travel Consultant experienced managing travel plans and organizing tasks effectively. Researches travel options and presents best deals, processes bookings and reservations and maintains payment records and transactions.
Overview
10
10
years of professional experience
14
14
years of post-secondary education
Work History
Senior Travel Consultant - Operations
ATPI
Mumbai
06.2022 - Current
- Handling Corporate and Marine clients travel requirements
- Working in a frontline environment
- Looking after complete travel requirements for corporate and marine passengers of all the bands right from executive to Directorial level
- Working on crew roster for marine and energy companies
- Handling reservations and ticketing - Flights, hotels, car hires, transfers, trains, ferries etc
- Coordinating directly with passengers and travel coordinator/ travel booker from the company via emails and calls
- Handling 24/7 hotline desk for client based in different parts of the world
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Handled sensitive personal data with discretion.
Documentation & Ticketing Consultant - Operations
AOT INDIA PVT LTD
Mumbai
01.2020 - 06.2020
- Handled complete reservation and ticketing- like issuance, reissuance and cancellation of tickets in Amadeus, Galileo and Calypso
- Answering inbound international calls and chats of B2B and B2C customers for flight reservation, hotels and cars
- Reissuance of tickets due to schedule change
- Documenting and dispatching tours details via calypso.
- Established rapport with clients, fostering long-term relationships and generating repeat business.
- Managed high call volumes, prioritizing tasks effectively to meet deadlines while maintaining excellent customer service standards.
- Resolved customer complaints, ensuring timely resolution and maintaining positive relationships.
- Contributed to the implementation of new software systems that improved the overall efficiency of the ticketing process.
Operations Executive - Operations
INDTEX SOLUTONS PVT LTD
Mumbai
10.2016 - 12.2019
- Handled complete reservation and ticketing- like booking, issuance, reissuance and cancellation of international and domestic sectors in Amadeus and issuance, cancellation in Galileo & Sabre
- Answering inbound international calls for flight and hotel bookings
- Solving internal sales staff agents query and quote for reissuance of tickets over calls, emails and chats
- Also handled queries via emails, chats and calls with customer support of different international airlines for name change, oxygen in flight for passengers, extra baggage, extra seat, specific meals, carrying of medicines and injections, bookings chauffer service, lounge service, airport transfers, airport assistance, different wheelchair services, carrying of human waste etc.
- Issuance of LCC airlines for international sectors
- In case of schedule change coordination with passengers directly over calls and emails with best options available and make sure that passengers do not face any problem during trip
- Coordinating with airlines, suppliers, internal sales team, holidays team, hotels team, in case of any delay in flights.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
Executive Fulfillment - Fulfillment
CLEARTRIP PVT LTD
Mumbai
07.2015 - 05.2016
- Handled complete reservation and ticketing - like issuance, reissuance, cancellation, refunds of international and domestic sectors in Amadeus and Galileo
- Answering international and domestic calls of customers for issuance and reissuance of tickets
- Interacted directly with B2C customer over calls and emails regarding new and old flight bookings in case of payment failure and schedule change
- Issuance, reissuance and cancellation of LCC airline.
- Documented orders and updated daily logs with shift activities and incidents.
Travel Consultant - Operations
RIYA TRAVELS
Mumbai
10.2014 - 07.2015
- Handled reservations and ticketing- issuance, reissuance, cancellation, refund of international and domestic sectors in Amadeus, Galileo and portals
- Issuance, reissuance and cancellation of LCC tickets for international and domestic sectors from websites and portals
- Adding seat, meal and other ssr requests
- Solving queries and assisting B2C and B2B clients and agents over calls, chats and emails regarding new and existing booking.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Maintained and updated corporate traveler profiles with current information.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
Education
Foundation in Travel & Tourism -
IATA Training & Development Institute, Canada
Mumbai, India 04.2013 - 09.2013
B.com -
Mumbai University
Mumbai, India 06.2010 - 06.2013
H.S.C -
Mumbai University
Mumbai, India 06.2008 - 03.2010
S.S.C -
Mumbai University
Mumbai, India 06.1999 - 03.2008
Skills
Additional information
One Year diploma in Software Programming, Basic knowledge of computer
Attended 2 day's workshop on personality development with Travel wings
CRS trainings
First Prize in Kabaddi in 2005
First Prize in College Traditional Day in 2009
Personal Information
- Date of Birth: 09/30/92
- Nationality: Indian
- Marital Status: Married
Languages
English
Hindi
Marathi
Tamil
Disclaimer
I, Mr. Nallakannan Lingathar, declare that the information provided above is true to the best of my knowledge.
Timeline
Senior Travel Consultant - Operations
ATPI
06.2022 - Current
Documentation & Ticketing Consultant - Operations
AOT INDIA PVT LTD
01.2020 - 06.2020
Operations Executive - Operations
INDTEX SOLUTONS PVT LTD
10.2016 - 12.2019
Executive Fulfillment - Fulfillment
CLEARTRIP PVT LTD
07.2015 - 05.2016
Travel Consultant - Operations
RIYA TRAVELS
10.2014 - 07.2015
Foundation in Travel & Tourism -
IATA Training & Development Institute, Canada
04.2013 - 09.2013
B.com -
Mumbai University
06.2010 - 06.2013
H.S.C -
Mumbai University
06.2008 - 03.2010
S.S.C -
Mumbai University
06.1999 - 03.2008
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