Namrata Jadhav
Mumbai
Overview
6
6
years of professional experience
1
1
Certification
Work History
Media Operations Executive
IPG Mediabrands
01.2023 - Current
Customer Care Executive
Sanghavi Beauty Technologies
04.2021 - 04.2022
- Respond to client inquiries via email and chat promptly and professionally, addressing their questions, concerns, and requests.
- Provide product information, troubleshoot issues, and offer solutions to ensure a positive client experience.
- Maintain a high standard of service, consistently exceeding performance targets for response times, resolution rates, and client satisfaction.
- Collaborate with cross-functional teams to resolve complex client issues, escalating when necessary, and following up to ensure resolution.
- Utilize CRM software to document client interactions, maintain records, and track case progress.
Customer Care Executive
Kankei Relationship Marketing Services PVT LTD
05.2018 - 09.2019
- Handle inbound customer inquiries, resolving issues, and providing product information with a focus on ensuring customer satisfaction.
- Effectively manage a high volume of calls, consistently meeting or exceeding performance targets for call resolution, response times, and customer feedback.
- Collaborate with cross-functional teams to resolve complex customer issues, escalating when necessary, and following up to ensure resolution.
- Document customer interactions accurately in the CRM system, maintaining comprehensive records for future reference.
Education
Bachelor Of Commerce - Accounting- 57%
Prakash Degree College, Kandivali
Mumbai, India04.2018
Skills
- Digital marketing
- Excellent Verbal as well as Written Communication Skills
- Client Servicing
- Ad Trafficking and Tagging
- Data Analysis and Reporting
- Quality Assurance and Testing
- Troubleshooting and Issue Resolution
- Proficient in drafting emails
- Time management and multitasking
- Adaptability and flexibility
https://www.linkedin.com/in/namrata-jadhav-58330022b
Certification
- Campaign Manager 360
- Google Ads Mastery
Timeline
Media Operations Executive
IPG Mediabrands
01.2023 - Current
Customer Care Executive
Sanghavi Beauty Technologies
04.2021 - 04.2022
Customer Care Executive
Kankei Relationship Marketing Services PVT LTD
05.2018 - 09.2019
Bachelor Of Commerce - Accounting- 57%
Prakash Degree College, Kandivali
- Campaign Manager 360
- Google Ads Mastery
Similar Profiles
Alejandra Miranda LuhersAlejandra Miranda Luhers
Managing Director at IPG Mediabrands UruguayManaging Director at IPG Mediabrands Uruguay
Aman PantAman Pant
Assistant Manager Media Planning & Buying at Interactive Avenues ( IPG Mediabrands )Assistant Manager Media Planning & Buying at Interactive Avenues ( IPG Mediabrands )
LOUIS LEO MUGITALOUIS LEO MUGITA
LEAD MEDICAL WRITER (HEALTHCARE AND PHARMA) at KINESSO (UK and IRELAND) – IPG MEDIABRANDSLEAD MEDICAL WRITER (HEALTHCARE AND PHARMA) at KINESSO (UK and IRELAND) – IPG MEDIABRANDS
Sri Harsha VunnamSri Harsha Vunnam
Senior Data Engineer at IPG Mediabrands: KinessoSenior Data Engineer at IPG Mediabrands: Kinesso
Shubham PaulShubham Paul
Asst. Manager – Sales & Marketing at TPAC India Pvt. Ltd.Asst. Manager – Sales & Marketing at TPAC India Pvt. Ltd.