Namrata Naik
Customer Service Representative
Mumbai
Summary
Experienced customer service and operations professional with a strong record in client relations, complaint handling, and team development. Known for active listening, critical thinking, and resolving complex service issues with care and efficiency.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Rolex Watch Company Pvt. Ltd
01.2024 - Current
- Quality control check of serviced watches.
- Resolved customer inquiries about watch features, and after-sales support.
- Maintained accurate customer records, ensuring clear documentation and issue tracking.
- Coordinated repair requests, service updates, and delivery timelines with internal teams.
- Processed warranty claims and service cases according to company guidelines.
Inflight Supervisor
Vistara - Tata Sia Airlines Limited
09.2019 - 12.2023
- Coordinated pre-flight briefings, assigning duties and aligning crew with route-specific service expectations.
- Supervised cabin crew operations, ensuring consistent inflight service standards and safety compliance.
- Monitored passenger service delivery, resolving escalations and supporting smooth cabin operations.
- Enforced grooming, presentation, and conduct standards across inflight team members.
Line Check Cabin Crew
Jet Airways Pvt. Ltd.
08.2010 - 09.2019
- Delivered pre-flight safety briefings and enforced cabin compliance with aviation regulations.
- Monitored cabin conditions and resolved in-flight issues with calm, timely action.
- Coordinated with cockpit crew and ground teams for smooth operation.
Cabin Crew
Indigo Interglobe Aviation
04.2010 - 07.2010
- Delivered attentive in-flight service while maintaining cabin standards and passenger comfort.
- Assisted passengers with special needs, irregular situations, and timely resolution of service concerns.
Cabin Crew Member
Jet Airways Pvt. Ltd.
03.2008 - 05.2009
- Delivered in-flight service while maintaining compliance with airline standards and service procedures.
- Responded promptly to passenger requests, resolving concerns and supporting service recovery efforts.
Guest Service Representative
Kingfisher
10.2007 - 03.2008
- Resolved guest inquiries promptly, delivering clear information on services, amenities, and property policies.
- Managed guest check-in and check-out processes with accurate room assignments and billing details.
- Coordinated reservations, special requests, and schedule changes using property management systems.
- Processed payments, folios, and receipts while maintaining accurate front desk records.
Education
BBA - Retail Operations
D Y Patil
Mumbai 04.2001 -
No Degree - Aviation Management
Indian Institute
Mumbai 04.2001 -
High School Diploma -
Mumbai University
Mumbai 04.2001 -
Skills
Team Collaboration
Complaint handling
Client relationship management
Service recovery
Issue Resolution
Technical support
Timeline
Customer Service Representative
Rolex Watch Company Pvt. Ltd
01.2024 - Current
Inflight Supervisor
Vistara - Tata Sia Airlines Limited
09.2019 - 12.2023
Line Check Cabin Crew
Jet Airways Pvt. Ltd.
08.2010 - 09.2019
Cabin Crew
Indigo Interglobe Aviation
04.2010 - 07.2010
Cabin Crew Member
Jet Airways Pvt. Ltd.
03.2008 - 05.2009
Guest Service Representative
Kingfisher
10.2007 - 03.2008
BBA - Retail Operations
D Y Patil
04.2001 -
No Degree - Aviation Management
Indian Institute
04.2001 -
High School Diploma -
Mumbai University
04.2001 -