Computer Proficiency: MIRCOSOFT OFFICE (Certificate from NIIT), ADVANCE EXCEL (Certificate from NIIT),
Namrata Salian
Mumbai
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Sr.Inside Sales Representative
Fedex Express Transportation & Supply Chain(India)Pvt Ltd
09.2012 - 12.2016
- Enhanced customer satisfaction through prompt response to inquiries and effective problem resolution.
- Improved internal communication between inside sales team members by establishing regular meetings where best practices were shared.
- Developed and maintained strong relationships with key clients, leading to increased account retention and growth.
- Negotiated contracts with new clients ensuring mutually beneficial terms while adhering to company policies and guidelines.
- Increased sales revenue by consistently meeting and exceeding monthly sales targets.
- Resolved complex customer issues promptly by collaborating with cross-functional teams including logistics, technical support, and finance departments.
- Trained and mentored new inside sales representatives, contributing to their success in achieving quotas within their first quarter.
Indoor Sales Officer
TNT Express
05.2011 - 08.2012
- Responded to customer needs by answering questions and providing detailed information about the package and services.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Boosted sales performance by identifying and targeting high-potential leads.
- Developed strategic sales plans for achieving revenue growth and exceeding targets.
- Prepared sales reports with informative graphs and charts to outline key data.
- Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.
Sales/Adminstrator Executive
K11 Fitness Management Company
05.2010 - 12.2010
- To be able to convince the clients (students) about the course & the future benefits that it holds.
- Being able to convince, the clients face to face & also by telephonic conversation through.
- Even being able to do the administration work along with, the sales job.
Education
Master of Management - Management
University of Mumbai.
Mumbai, India09-2011
Bachelor of Management Studies - Human Resources Management
South India Education Society(SIES)
Sion,Mumbai.04-2009
Skills
- Excellent communication
- Decision-making
- Self motivation
- Product knowledge
- Sales staff training
- Active listening
Software
HOBBIES
- Reading.
- Cooking.
- Baking.
- Watching Movies.
- Listening to music.
Timeline
Sr.Inside Sales Representative
Fedex Express Transportation & Supply Chain(India)Pvt Ltd
09.2012 - 12.2016
Indoor Sales Officer
TNT Express
05.2011 - 08.2012
Sales/Adminstrator Executive
K11 Fitness Management Company
05.2010 - 12.2010
Master of Management - Management
University of Mumbai.
Bachelor of Management Studies - Human Resources Management
South India Education Society(SIES)
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