Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NANCY NADIYANA

PUNE

Summary

Dynamic leader with proven success at Swarovski, enhancing customer satisfaction and streamlining operations. Expertise in inventory management and relationship building, resulting in increased team efficiency and strengthened vendor partnerships. Achieved notable improvements in inventory turnover and operational budget management through strategic planning and exceptional customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Swarovski
Pune,MH
08.2024 - Current
  • Assisted in daily store operations, including inventory tracking, visual merchandising, and product replenishment, to maintain stock levels.
  • Provided customer service and support, handling product inquiries, returns, and exchanges, contributing to an improved customer satisfaction rate.
  • Managed shipping logistics for timely deliveries, improving overall inventory flow.
  • Ensured that supply chain operations adhered to store policies and operational procedures, improving stock organization, and reducing errors.
  • Oversee daily store operations, including inventory management and ensuring timely stock replenishment, and minimizing disruptions.
  • Lead a team of 4 employees, ensuring optimal productivity and efficiency, while training and developing staff for cross-functional roles.
  • Work closely with the purchasing team to monitor stock levels and forecast demand, improving inventory turnover, and reducing stockouts.
  • Coordinate logistics with suppliers and vendors, maintaining strong relationships to ensure the timely delivery of goods.
  • Analyze sales and inventory data to predict trends, optimize ordering schedules, and reduce overstock situations.
  • Managed the store's operational budget, implementing cost-saving measures.
  • Collaborated with supply chain teams to streamline store-to-warehouse communication, improving product availability, and customer satisfaction.
  • Created promotional campaigns to increase brand awareness and attract new customers.

Assistant Store Manager

Sunglass Hut
Pune,MH
05.2023 - 05.2024
  • Oversaw the store opening and launch successfully, ensuring all aspects of management of staff, store visual merchandising, including scheduling, hiring, and training of new employees.
  • Conducted regular inventory audits to ensure accuracy, and reduce shrinkage.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Senior Sales Executive

Nykaa Luxe
Pune,MH
05.2022 - 04.2023
  • Oversaw the store opening and launched it successfully.
  • Managed a team of sales representatives by setting goals, providing guidance, monitoring performance and offering coaching as needed.
  • Collaborated with marketing team to develop promotional materials and campaigns for target markets.
  • Reviewed and analyzed sales performance against plans to determine effectiveness.
  • Prepared and submitted sales reports and expense reports on a regular and timely basis.
  • Used cold calling and networking to sell products and services.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Enhanced product knowledge through continuous learning and professional development activities.
  • Coordinated with production teams to ensure timely delivery of products or services according to customer specifications.
  • Maintained strong relationships with existing clients by providing prompt responses to inquiries and resolving any issues.

Sales Executive

Kiko Milano
Pune,MH
12.2018 - 02.2020
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.

Education

Bachelor's Degree - Computer science

Sant Gadge Baba Amravati University
Amravati,MH

Skills

  • Team building and leadership
  • Strategic planning
  • Vendor relationship management
  • Operations management
  • Customer service excellence
  • Data analysis

Certification

  • Professional Makeup Artist, Ajay Shelar Makeup Academy, Mumbai

Timeline

Assistant Store Manager

Swarovski
08.2024 - Current

Assistant Store Manager

Sunglass Hut
05.2023 - 05.2024

Senior Sales Executive

Nykaa Luxe
05.2022 - 04.2023

Sales Executive

Kiko Milano
12.2018 - 02.2020

Bachelor's Degree - Computer science

Sant Gadge Baba Amravati University

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NANCY NADIYANA