Narayan Avisineni

• Daily health check report.
• Working on ITSM tickets as per issues raised by the customer.
• Alarm & Graphs monitoring in Digital View ▪ Analyzing the call traces for issues in the network.
• Handling first level tickets.
• Configuration of Graphs in Huawei Digital View.
• Raising the ticket for any configuration change /customer having an issue.
• Preparing Daily reports.
• Extracting the Traffic Dump.
• Health check of the system.
• Escalate more involved problems to the appropriate support teams
• Ensure closure of tickets with in the defined Service Level Agreements(SLAs)

• Handling Service Now/Snow Central (Ticketing Tool) for
  resolving client issue.
• Handling (Infinity Identity Provider) IDP 6 & IDP 8 Server
  where client ID is managed for providing access and
  control their login to the specific domain using the
  system.
• Provide admin support on Certegy Mainframe, Hog Mainframe and Unix Boks.
• Using Resolve Automation Tool for providing Intune

license.

• Handling multiple domains Active Directory and use it
  for resolving multiple client issue.
• Using Citrix and VMware Horizon for secured banking domain and handling the Active Directory.
• SSL Certificates for making a secure connection with the sites.

• Install, configure, and maintain Linux servers hosting property management systems, CRMs, and other real estate software applications.
• Provide system support for internal teams, ensuring smooth access to platforms for sales, leasing, and property management activities.
  
• Regularly update and patch Linux systems and software to prevent vulnerabilities and ensure compliance with security standards.
• Test and roll out software updates for applications critical to real estate operations.
  
• Work closely with the development, IT, and operations teams to ensure seamless integration of Linux systems with other business-critical platforms (e.g., CRM, ERP, and web applications).
• Maintain accurate documentation for all system configurations, backups, recovery procedures, and troubleshooting steps.
• Provide regular reports on system performance, uptime, and security to IT management and stakeholders.
  

• Install, configure, and maintain Linux servers.
• Manage network interfaces, routing, and firewall settings.
• Work with network engineers to ensure the smooth operation of the network infrastructure.
  
• Implement backup strategies and perform regular backups.
• Automate repetitive tasks using shell scripting (Bash, Python, etc.).
• Maintain documentation of server configurations, network setups, and troubleshooting procedures.
• Experience with virtual machines (VMware, KVM) and containers (Docker, Kubernetes).
  
• Knowledge of shell scripting (Bash, Shell).
• Understanding of system boot processes, kernel modules, and logs.