Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nashrah Qureshi

Nagpur

Summary

Results-oriented Junior Salesforce Administrator with a proven track record of improving operational efficiency and user satisfaction through the implementation of streamlined workflows, comprehensive training programs, and data migration plans. Skilled in developing and configuring custom objects, managing user accounts and profiles, and integrating with external systems to drive data accuracy and real-time updates. Strong technical support background with a focus on resolving complex issues and reducing system downtime, resulting in improved productivity and overall business success.

Overview

2
2
years of professional experience

Work History

IT Support Engineer

Wolters Kluwer
04.2023 - Current
  • Level 2/3 Workplace Technology support for WK employees and contractors across APAC region.
  • Setup, maintenance and troubleshooting of Workplace Technology apps and devices.
  • Taking ownership of incidents and requests to an end resolution within SLA with ServiceNow.
  • Advanced understanding of Microsoft 365 applications and Modern Workplace solutions.
  • Advanced understanding of automated laptop builds, software provisioning.
  • Experience in Powershell scripts to manage Active Directory.
  • Experience in McAfee ePolicy Orchestrator and McAfee Endpoint Security.
  • Experience in providing support for Amazon Workspaces and Citrix Workspace.
  • Experience in remote access using Cisco AnyConnect and Pulse Secure.
  • Liaise with third parties such as vendors, service providers etc as required

Technical Support Engineer

Mphasis
08.2022 - 04.2023
  • Provide support on clouds services such as Amazon web services, and Genesys Cloud.
  • Provide Support on citrix vdi clients, ManagingActive Directory where having admin access to maintain client profile.
  • Basic knowledge of databases like Sql, and Postgre Sql.
  • Practical knowledge of Networking and configuration, Windows server, Linux troubleshooting.
  • Practice-oriented on Microsoft Tools like MS Teams. Outlook2016, Office365.
  • Effectively Maintaining Sla's.
  • Assisted clients with diagnosis hardware And Software
  • Troubleshooting Well-versed with processes such as incident management Ticketing bug lifecycle and customer communication.

Education

Computer Science And Technology

Anjuman College of Engineering And Technology
07.2021

Nutan Kanya Jr College
02.2016

Jaycees Convent
03.2013

Skills

  • User Management
  • Customization
  • Configuration
  • Attention to Detail
  • Security
  • Data Management
  • Reporting
  • Communication
  • Analytics
  • Work flow
  • Data Loader
  • Email Management

Accomplishments

    Salesforce Administrator -Insurance Company providing life insurance and risk management resources

  • Governed user account creation, personal information setup, password resets, roles and profile creation, user group creation, updating the company profile, and network access setup.
  • Created custom applications, objects, tabs, and fields with custom functionality to efficiently meet business requirements.
  • Defined lookup and master-detail relationships on objects and created junction objects to establish connections among them.
  • Developed reports, dashboards, and ensured connectivity among objects.
  • Configured custom and standard objects, fields, validation rules, and workflow rules.
  • Configured page layouts, reports, and dashboards
  • Created and modified profiles and permissions, and managed security and sharing settings based on business requirements.
  • Configured email templates.
  • Managed data by importing and exporting using the data loader tool.
  • Developed process builders.

  • Salesforce Administrator - TV Company

  • In TV selling’s business, client is using “deal details” object
  • We need to show different fields to vender as per the product type (Types: LED, LCD, Plasma)
  • (User, like Tom- we will take as a vendor)
  • When product is LED, then show to Tom only LED related fields
  • Same with other types of TVs
  • ExampleIf picklist value = LED, Then “after saving”, the page needs to show: Deal ID, Price, Product type, LED service vendor phone
  • If picklist value = LCD, Then “after saving”, the page needs to show: Deal ID, Price, Product type, LCD Warranty Number
  • If picklist value = Plasma, Then “after saving”, the page needs to show: Deal ID, Price
  • Product type, Plasma panel Code.

Timeline

IT Support Engineer

Wolters Kluwer
04.2023 - Current

Technical Support Engineer

Mphasis
08.2022 - 04.2023

Computer Science And Technology

Anjuman College of Engineering And Technology

Nutan Kanya Jr College

Jaycees Convent
Nashrah Qureshi