In the travel industry, I'm deeply intrigued by the opportunity to explore diverse cultures, cuisines, and landscapes I have a passion for discovering new destinations and immersing myself in unique experiences Additionally, I'm fascinated by the dynamic nature of the travel industry, where trends, technologies, and consumer preferences constantly evolve
NAVAL PARAB
Ticketing agent
MUMBAI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of post-secondary education
Work History
Ticketing Agent
Etraveli Group
MUMBAI
4 2022 - Current
- Process ticket re-issuances, modifications, and exchanges accurately and in a timely manner
- Review and analyze ticket information, including passenger details, flight itineraries, fare calculations, and ticket rules
- Ensure compliance with airline policies, fare restrictions, and ticketing regulations during the re-issuance process
- Coordinate with airlines and other departments to obtain necessary approvals and authorizations for ticket changes
- Collaborate with colleagues, including sales agents and reservation staff, to resolve ticketing issues and ensure smooth operations
- Stay updated on industry trends, fare updates, and changes in ticketing systems to maintain knowledge and expertise
- Maintain accurate records and documentation of all ticketing transactions, modifications, and exchanges
- Assist in resolving customer complaints or concerns related to ticketing issues, demonstrating a proactive and solution-oriented approach
- Adhere to company policies, procedures, and quality standards to ensure consistent and efficient ticketing operations
- Utilized GDS platforms and airline websites to offer and book ancillary services for customers, including seat selection, baggage allowance, meal preferences, upgrades, and other add-ons
- Collaborated with colleagues and airline representatives to address complex ancillary service-related issues and ensure customer satisfaction
- Ensured accuracy and compliance with airline policies and regulations while processing ancillary service requests
- Stayed updated on airline policies, fare rules, and changes in ancillary service offerings to enhance knowledge
- Assisted with ticketing and other related tasks as needed, maintaining a comprehensive understanding of the overall ticketing process.
Ticketing Specialist
Huntington Travel
- 03.2022
- Issued tickets accurately and efficiently utilizing ticketing systems
- Handled fare department queries promptly, providing comprehensive responses to customer inquiries
- Collaborated with team members to address complex ticketing issues and ensure customer satisfaction
- Maintained accurate records and documentation of ticketing transactions
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering travel-related assistance
- Assisted with ticket reissues, changes, and cancellations as needed
- Stayed updated on industry regulations and changes in ticketing systems to enhance knowledge and performance
- Works on Gallio, amadus, sabre
- Process ticket re-issuances, modifications, and exchanges accurately and in a timely manner.
Senior Ticketing Executive
Efficient work solution
- 12.2016
- Issuing tickets and handling fare department queries
- Reissuing of tickets and revalidation of tickets taken care
- Work on Amadeus, Saber, Word Span & Appolo
- Responsible for issuing bookings on lower fares to get more margin to the company
- Teamwork
- Handling E Ticketing & Web booking
- Reissuance (Date changes & Sked changes in Sabre, Amadeus, Appolo & World Span)
- Providing back office services like reservation and ticketing for a USA based travel agency TRANSAM TRAVEL
- Handling booking made on our website and handling ticketing
- Working on the CRS system like make booking in Amadeus and Sabre
- Experiences of the latest ticketing technology TRIP PRO (MONDEE).
Education
Graduation -
Mumbai University
Mumbai 06.2011 - 03.2012
IATA Travel Wing
Mumbai, India 04.2001 -
Skills
Fare Calculation and Pricing: In-depth knowledge of fare calculation methods, fare rules, ticket pricing, and the ability to accurately determine the best fares for customers while maximizing company revenueReservation and Ticketing Process: Proficient in handling the end-to-end reservation and ticketing process, including issuing tickets, making changes or cancellations, reissuing tickets, managing seat assignments, and ensuring compliance with airline and industry regulationsTravel Regulations and Compliance: Familiarity with airline policies, government regulations, and industry standards related to ticketing, baggage allowances, visa requirements, passport validity, and other travel-related regulationsCustomer Service: Strong customer service skills to provide exceptional assistance to passengers, handle inquiries, resolve issues, and ensure a positive travel experienceAttention to Detail: Meticulous attention to detail in reviewing and verifying ticketing information, including passenger names, flight details, dates, and fares, to avoid errors or discrepanciesCommunication Skills: Excellent verbal and written communication skills to interact effectively with customers, colleagues, and airline representatives Ability to explain complex ticketing procedures or rules in a clear and concise mannerProblem Solving: Ability to think critically, troubleshoot issues, and find creative solutions to challenges that may arise during the ticketing process or customer interactionsMultitasking and Time Management: Strong organizational skills to handle multiple tasks simultaneously, prioritize work effectively, meet deadlines, and manage time efficiently in a fast-paced ticketing environmentTechnology Proficiency: Comfortable working with various computer systems, software applications, and online ticketing platforms Familiarity with Microsoft Office Suite (Word, Excel, Outlook) for documentation and communication purposesTeamwork and Collaboration: Ability to work collaboratively with colleagues, travel agents, airline representatives, and other stakeholders to ensure seamless ticketing operations and deliver exceptional customer serviceAdaptability and Resilience: Flexibility to adapt to changing situations, work schedules, and evolving industry trends Ability to remain calm under pressure and handle challenging or demanding situations professionallySystematic approach to work & quick adaptability to new environment are my assetsSharp analytical skill, Determination and Positive attitudeCommitment and ability to work under pressure and strict deadlineAbility to work in a group environment
Travel industry knowledge
Interests
Accomplishments
- Successfully implemented internal quality control measures resulting in savings of up to €50,000 within a 6-month period
- I spearheaded a comprehensive training initiative focused on upskilling a group in reissuing, ensuring they received top-notch instruction to elevate their skills and knowledge.
Timeline
Graduation -
Mumbai University
06.2011 - 03.2012
IATA Travel Wing
04.2001 -
Ticketing Agent
Etraveli Group
4 2022 - Current
Ticketing Specialist
Huntington Travel
- 03.2022
Senior Ticketing Executive
Efficient work solution
- 12.2016