Navdeep Dhanvijay
Regional Head Business Development & Alliances
501,Acme Harmony,Building No. 2, Behind Poonam Nagar, Mahakali Cave Road, Andheri East MUMBAI
Summary
Regional Head at Media & Entertainment Skill Council (MESC) with expertise in driving strategic initiatives, fostering industry partnerships, and developing workforce-ready training programs. Proven success in increasing collaborative projects by 78% and managing key government and corporate relationships aligned with national skill-building objectives.
Overview
6
6
years of professional experience
5
5
Certifications
4
4
Languages
Work History
Regional Head - Business Development & Alliances
Media And Entertainment Skill Council India (MESC)
06.2024 - Current
- Spearheaded MESC initiatives across West India, tailoring programs to local and national objectives.
- Built partnerships with industry leaders, increasing collaborative projects by 78%.
- Led high-profile events including MIFF, IFFI, and XR Summit 2024.
- Tracked KPIs and showcased program impact via detailed reports.
- Managed collaborations under Maharashtra AVGC XR Association and Animation Summit.
Sales & Customer Support Specialist
Mphasis Citi
12.2020 - 06.2023
- Increased new client acquisition by 30% and client base by 25%.
- Achieved 20% sales revenue growth and 15% customer value increase.
- Maintained 80% proposal closing rate and mentored team to boost productivity by 25%.
SALES AND CUSTOMER SUPPORT SPECIALIST
Mphasis Citi
12.2020 - 06.2023
- · Achieved a 30% increase in new clients and expanded the client base by 25% through targeted outreach, strategic networking, and market research.
- · Delivered a 15% growth in customer value and a 20% increase in sales revenue by implementing effective sales strategies and penetrating new markets.
- · Maintained an 80% proposal closing rate, consistently securing high-value contracts with tailored solutions.
- · Enhanced team productivity by 25% through streamlined workflow management and clear goal-setting.
- · Provided training and mentorship to improve team performance, contributing directly to business growth and profitability.
- · Resolved client issues proactively, improving customer satisfaction and reinforcing trust.
- · Increased sales leads by 20% through active participation in industry events, conferences,andAndtworking initiatives.
- · Ensured strict compliance with privacy and data protection standards, safeguarding client information and maintaining organizational integrity.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Sales Executive (Intern)
Mondelez International
05.2019 - 08.2019
- Executed promotional activities and managed client relationships.
- Handled inventory, visual merchandising, and brand promotion at retail outlets.
Education
MBA - Marketing
G H Raisoni School of Business Management
Nagpur01.2020
Mechanical Engineering - Mechanical
Datta Meghe Institute of Engineering Technology & Research
Nagpur01.2015
Diploma - Mechanical Engineering
Anjuman Hami-e-Islam Polytechnic
Sadar,Nagpur01.2012
Skills
- Strategic Marketing & Brand Management
- Event & Conference Management
- Business Development & Vendor Management
Certification
Pre-MBA Statistics, IIM Ahmedabad
Accomplishments
- Star Performer / Employee of the Month (3x)
- MBA University President
- Engineering University Representative, Nagpur University
- President of NSS Camp
Webinars & Conferences
- ICAMT Conference
- Employment Trends Post COVID-19
- Body Language for Leaders
- Govt. Self-Employment Schemes & Subsidies
Timeline
Regional Head - Business Development & Alliances
Media And Entertainment Skill Council India (MESC)
06.2024 - Current
SALES AND CUSTOMER SUPPORT SPECIALIST
Mphasis Citi
12.2020 - 06.2023
Sales & Customer Support Specialist
Mphasis Citi
12.2020 - 06.2023
Sales Executive (Intern)
Mondelez International
05.2019 - 08.2019
MBA - Marketing
G H Raisoni School of Business Management
Mechanical Engineering - Mechanical
Datta Meghe Institute of Engineering Technology & Research
Diploma - Mechanical Engineering
Anjuman Hami-e-Islam Polytechnic