NAVEEN KUMAR JYOTISHI

• This role is accountable & responsible for managing banking application & providing production Support for the Bank, ensuring IT deliveries and committed SLAs.
• Troubleshot banking application issues and created (Standard Operating Procedures) SOPs for streamlined processes.
• Ensured adherence to change and release management processes for bug fixes, maintenance activities (OS patch/DB patch/middleware patch), and process improvements.
• Managed and coordinated vendor relationships to ensure seamless operations and adherence to agreements.
• Handled and resolved audit-related queries to ensure compliance and address any issues promptly.
• Coordinated with product vendors and the security team to identify and remediate reported vulnerabilities.
• Taking initiatives to improve incident management.
• Acting as technical interface between business support groups, application vendors and internal infra support teams.
• Understanding of issues, and guiding support staff for closure on severity issues.
• Engagement with Partners/ different Teams in and outside IT for issue resolution.

Client - CitiBank

• Participated in system development life cycle from requirements gathering through system implementation.
• Ensured business continuity through thorough disaster recovery planning and testing procedures.
• Mentored junior team members, sharing knowledge of best practices and providing guidance on complex tasks.
• Implemented & supported cloud-based infrastructure & its solutions.
• Worked collaboratively on cloud migration projects, focusing on process improvements and operational stability.
• Developed automation scripts to increase efficiency in routine tasks and reduce human error.

Client: Nomura Bank

• Administered incidents, service request and change implementation.
• Acted as SPOC (single point of contact) for all Autosys end users queries & issues
• Supported engineering teams in implementing corrective actions based on findings from failure analysis investigations.
• Assisted in the training and development of new team members, boosting overall productivity within department.

Client: (Global Financial Messaging Project )Citibank (Region – NA, ASPAC, EU)

• Managed clients in a mature & highly responsive manner; led a team of resources; interacted with multiple teams and effective delivery of the final requirement
• Supervised the tickets/ issues (via phone, e-mail, Microsoft Lync) in ServiceNow System which have been raised for the GFM applications.
• Worked on UNIX/LINUX environment & Involvement in automation activities of regular tasks aiming at process improvements
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.
• Designed the SQL query for business requirement.
• To check message status, flow of message.
• Conducted the analysis in the GFM servers for the CPU & Disk space utilization to prevent the issues.

Project Name: French Clearing Application Support

Client: CITI Bank France

Maintained the SLA of the project by checking the proper incoming cash transaction into the system (French clearing support)

• Managed own project book of work and coordinating with various stakeholders for project implementation
• Coordinated with change management and quality assurance functions on production release cycle, ensured environments are available and correctly configured for testing
• Coordinated on several COB test where in there is a failover from production to cob and vice versa
• Participated in UAT status calls and provided regular updates; certified the UAT from client before moving in to production.
• Led efforts in migrating legacy applications to modern platforms while preserving essential functionality for uninterrupted business continuity during transitions.
• Conducted thorough risk assessments before deploying major updates or changes to production environments, minimizing potential disruptions to business operations.

Project Name: B@NCS-24 software

Client: State Bank of India & Central Bank of India

• Involved in writing SQL queries to generate financial reports as per client request as a part of Production team
• Using UNIX commands develop scripts to automate processes (monitoring and alerting) across production environment
• Understand and study the system flows and redirections
• Provide documentation for end user
• Performing and altering EOD/SOD Operations & Involved in Bank Live activities
• Monitoring system performance ensuring 100% server uptime
• Suggests potential improvements to existing procedures based on experience
• Application and Back-end support with our clients (Banks)
• To deal with connectivity issues and interact with TULIP and TATA NET
• To solve queries generated by clients and to ensure full client satisfaction
• At the end of quarters, months and year, to perform Mock EODs respectively
• To run the loan recovery procedures at the end of month, quarter and the year.
• Provided technical support for end-users, resolving issues promptly and effectively.
• Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

Project Name: B@NCS-24 software

Client: State Bank of India & Central Bank of India

• Developed SQL queries to generate financial reports for clients in the Production team.
• Automated processes using UNIX scripts for monitoring and alerting in the production environment.
• Ensured 100% server uptime by monitoring system performance and suggesting improvements.
• Provided application and back-end support to clients, specifically in the banking sector.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Participated in team projects, demonstrating anability to work collaboratively and effectively.
• Strengthened communication skills through regular interactions with others.