Naveen Teppa
IT Support Engineer
Mumbai
Summary
I have been focusing to work in a dynamic organization, where I get an opportunity to contribute and update my knowledge, strive hard for organizational and personal growth.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
IT Team Lead
RIYA TRAVEL AND TOURS (I) PVT LTD
07.2013 - Current
- Managing Multiple locations SonicWall Firewall and Fortigate Firewall
- Monitored and analyzed firewall logs and Conducted regular firewall audits.
- Creating and Managing objects and Groups, CFS policies, Nat policies, Access Rules, ISP load balancing, Site to Site VPN and Global VPN, Security Services.
- Managing Backups and Firmware Up gradations of Firewalls
- Managing and maintaining Netgear Switches
- Managing Hikvision NVR and DVR of multiple locations.
- Managing Ruckus controller and Access points for multiple locations
- Managing Airpro controller and Access points for Multiple locations
- Managing and monitoring all lease lines up by 24/7, following up with respective ISP vendors if issue arise.
- Managing Antivirus Escan server for severs, system and devices protection, Restricting users access internal systems from external source and devices, managing updates on daily basis, Finding infected systems and cleaning them Escan cleaning tools.
- Managing multiple SIP lines and PRI for internal and external calls services
- Maintaining check list for server room
- Supported and maintained server infrastructure, including file servers, database servers, and web servers, FTP servers, ensuring high availability and performance.
- Managing and Maintaining hardware of all servers
- OS installations on servers (Win2008 r2, Win2012 r2 and Win2022) and SQl installations on servers (sql 2008 r2 and sql 2014).
- Managing domain controller, Active Directory, Group policies, Users creation, users deletion, password resetting, account disabling and enabling, Managing RDP users profile, sharing.
- Managing and monitoring virtual servers, including VMware ESXi
- Managing and monitoring storage
- Managing and Monitoring Cloud backups for the servers, database and endpoint devices.
- Systems up gradations, Operating system up gradations, system applications management, User data backup, Managing Domain and non-domain profiles of the users, one point of contact for all systems activity for multiple locations.
- Managing limited Google admin policies for mails and devices and Configuring Mobiles devices for mails and applications access and managing office365 users.
- Managed relationships with over 20 IT vendors, including hardware, software, and service providers, ensuring alignment with organizational goals and performance expectations.
- Managing and troubleshooting network printers.
Service Delivery Engineer
OMNITECH INFOSOLUTIONS LIMITED
03.2012 - 07.2013
- Troubleshooting system hardware and software issues
- Formatting system & installation of Windows OS
- Managing MacAfee client endpoint protection and monitoring and troubleshooting regular client updates.
- Managing on Barcode, Dot matrix and Network printer and mapping network printers.
- Handling link down issues and slow connectivity.
- IT assets updating if any changes to the asset team
- To configure and troubleshoot outlook express and Microsoft outlook.
- Guiding users to access blocked URL to get the approval to unblock
- Coordinating with server team to resolve the user profile and user access related issues.
- Coordinating with Network team to resolve the network related issues
- Basic local and network connectivity including troubleshooting TCP/IP, DHCP, NICs, DNS, USB, FireWire, network drive mappings, etc.
- Following up with system and printer and UPS vendors
- Troubleshooting sharing folder and provide permissions to the folders.
- Monitoring server room all devices and reporting to higher team if monitored any issues.
Desktop Network and Server Support Engineer
Shell Transource Ltd.
09.2010 - 02.2012
- Company Overview: On payroll of Frontier Business Systems Ltd.
- To troubleshooting Desktop hardware and software
- Formatting system & installation of Windows OS.
- Managing and maintaining Symantec Endpoint Protection.
- Regular updating for latest version.
- Basic local and network connectivity including troubleshooting TCP/IP, DHCP, NICs, DNS, USB, FireWire, network drive mappings, etc.
- To configure and troubleshoot outlook express and Microsoft outlook.
- Working knowledge of Active directory and creating the users and adding them to groups.
- Sharing folder and provide permissions to the folders.
- Alerting, Reporting and User notification
- Manually providing IP address to the systems
- Monitoring severs and switches
- To configure and troubleshoot outlook express and Microsoft outlook.
- Working SonicWall firewall (Basic configurations like Exclusion list, Creating CFS Policies Adding IP’s to CFS Policies)
- On payroll of Frontier Business Systems Ltd.
Education
T.Y.B.Com -
Mumbai
01.2008 - 01.2009
H.S.C - undefined
Mumbai
01.2005 - 01.2006
S.S.C - undefined
Mumbai
01.2003 - 01.2004
Course Hardware and Networking - CCNS (CMS Certified Networking Specialist)
CMS Computer Institute
Skills
SonicWall
FortiGate
Ruckus
AirPro
VPN
ISP handling
Windows Server OS
VMware ESXi
Active Directory
undefinedCertification
Cisco Certified Network Associate, 640-802, CSCO11994562
Personal Information
- Passport Number: Z7521998
- Date of Birth: 08/19/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I, hereby, declare that all the information, given above, is true to best of my knowledge and belief.
Timeline
IT Team Lead
RIYA TRAVEL AND TOURS (I) PVT LTD
07.2013 - Current
Service Delivery Engineer
OMNITECH INFOSOLUTIONS LIMITED
03.2012 - 07.2013
Desktop Network and Server Support Engineer
Shell Transource Ltd.
09.2010 - 02.2012
T.Y.B.Com -
Mumbai
01.2008 - 01.2009
H.S.C - undefined
Mumbai
01.2005 - 01.2006
S.S.C - undefined
Mumbai
01.2003 - 01.2004
Course Hardware and Networking - CCNS (CMS Certified Networking Specialist)
CMS Computer Institute
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