Senior Operations Leader with 17+ years of expertise in corporate actions, asset servicing, reconciliations, fund accounting, and custody operations across global markets.-
Proven success in process improvement and automation, including Lean Six Sigma Green Belt project delivering significant daily time savings.
Strong track record in risk control, compliance oversight, and contingency planning, ensuring seamless service delivery and adherence to regulatory standards.
Skilled in stakeholder engagement, client communication, and executive reporting, consistently achieving SLA targets and driving customer satisfaction.
Overview
19
19
years of professional experience
Work History
Lead Corporate Action and Settlements
Investec Global India Services Ltd
09.2024 - Current
Leveraged advanced communication skills to influence key stakeholders. Nurtured client relationships, resulting in increased retention and satisfaction. Promoted interdepartmental cooperation to achieve organizational objectives. Delivered impactful presentations to senior leadership, guiding strategic planning.
directed comprehensive oversight of corporate actions ensuring flawless execution of dividends, mergers, rights issues, and reorganizations.
Guaranteed timely, precise equity settlements while ensuring compliance with client money guidelines.
Championed automation initiatives and optimized processes in reconciliation and custody operations, elevating operational efficiency.
Developed and implemented robust risk control measures and regulatory compliance frameworks to safeguard operations.
Engaged with trading desks, custodians, and counterparties to rectify exceptions.
Leveraged settlement systems (FIS‑RIMS, Crest, Euroclear, Easyway, NeoLink, XSPrisa).
Applied advanced Excel/data analysis for high‑volume transaction monitoring.
Guided analysts in cultivating accountability and driving operational excellence.
Reported outcomes to senior stakeholders with clarity and precision.
Thrived in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Manager
JP Morgan Chase
11.2020 - 09.2024
Oversaw end-to-end processing of global corporate actions including dividends, mergers, spin-offs, rights, and tender offers.
Directed daily cash and stock break reconciliations, guaranteeing compliance with regulatory requirements.
Supervised daily workload distribution with a focus on mailbox management and error tracking.
Managed escalation inquiries and executed internal/external audits through effective control frameworks.
Directed work allocation, managed mailbox, and tracked errors to ensure operational efficiency.
Collaborated with technology teams on automation macros and system upgrades to enhance efficiency.
Prepared MIS reports, SOPs, KPIs, and delivered quarterly business reviews.
Developed MIS reports, SOPs, and KPIs while executing quarterly business reviews to provide strategic insights.
Elevated service quality through proactive client interaction and continuous process enhancements.
Developed and implemented strategic initiatives to improve client satisfaction and retention rates.
Led cross-functional teams to streamline operational workflows and enhance service delivery.
Oversaw project management processes to ensure timely execution of financial solutions for clients.
Mentored junior staff, fostering professional development and enhancing team productivity.
Analyzed market trends to inform strategic decision-making and optimize investment strategies.
Partnered with senior leadership to establish departmental goals aligned with organizational objectives.
Facilitated training programs for staff on compliance regulations and best practices in financial services.
Led and inspired employees to enhance productivity and engagement in work.
Spearheaded process improvement initiatives that reduced operational costs while maintaining quality standards.
Accomplished multiple tasks within established timeframes.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Assistant Manager
State Street
03.2017 - 11.2020
Progressed from Team Lead to Assistant Manager within 2 years, demonstrating strong leadership and performance.
Directed corporate action processing across US, CAD, and EMEA funds with accuracy and timeliness.
Enhanced stakeholder communication through effective management of client instructions, event notifications, and escalations.
Oversaw reconciliations, audits, and compliance, ensuring adherence to regulatory standards.
Streamlined automation, process improvements, and system upgrades in partnership with technology teams to optimize workflow.
Provided comprehensive MIS reports, KPIs, and quarterly business reviews to senior management, facilitating informed decision-making.
Mentored and trained team members, fostering cross‑functional expertise and service excellence.
Team Leader
Citibank & TCS
08.2007 - 03.2017
Led processing of global equity corporate action events (dividends, mergers, spin‑offs, rights, tender offers) with accuracy and timeliness.
Coordinated with internal teams, custodians, and agents to execute events smoothly and meet compliance deadlines.
Oversaw reconciliations of cash and stock breaks, addressing escalations and ensuring adherence to audits and regulatory requirements.
Mentored team members through training, performance appraisals, and cross‑functional knowledge sharing.
Prepared MIS reports and SOPs, developed KPIs, and presented quarterly business reviews and weekly metrics.
Prepared MIS reports, SOPs, KPIs, and delivered quarterly business reviews and weekly metrics.
Led cross-functional teams to optimize operational efficiency and enhance service delivery.
Education
Bachelor of Commerce - Accounting And Finance
Mumbai Univercity
Mumbai
04.2001 -
Skills
Process automation
Regulatory compliance
Problem-solving
Computer skills
Effective communication
Teamwork and collaboration
Time management
Critical thinking
Customer service
Active listening
Friendly, positive attitude
Problem resolution
Decision-making
Attention to detail
Reading, Travelling
Enthusiastic traveler, exploring cultures and destinations to gain global exposure.
Associate I – Manager (Middle Office & Corporate Actions) at JP Morgan Chase & CoAssociate I – Manager (Middle Office & Corporate Actions) at JP Morgan Chase & Co