Navneet Miishra

Project & Process Improvement

• Improved engineering processes by streamlining workflows and implementing efficient project management techniques.
• Spearheaded the adoption of Agile methodologies, resulting in enhanced team productivity and faster project turnaround times.
• Implemented Scrum practices including daily stand-ups, sprint planning, and sprint reviews to foster continuous improvement and team engagement.
• Directed planning and budgeting efforts to align project execution with organizational goals.

Risk Management & Compliance

• Conducted comprehensive risk assessments during project planning phases, proactively mitigating potential issues.
• Evaluated project requirements to identify and address risks early in the development lifecycle.
• Ensured design compliance with product specifications and industry standards.

Cross-Functional Leadership & Collaboration

• Led cross-functional teams to deliver high-quality products on time and within budget constraints.
• Streamlined interdepartmental communication by establishing regular meetings, enhancing collaboration on complex projects.
• Managed stakeholder expectations throughout the product development process, ensuring alignment and transparency.

Communication & Stakeholder Engagement

• Communicated effectively with team members to provide updates on project milestones and deadlines.
• Facilitated sprint reviews and planning meetings to promote full team engagement and accountability.
• Maintained clear and consistent communication with stakeholders to ensure project alignment and satisfaction.

Performance Analysis & Continuous Improvement

• Analyzed key metrics to measure product performance and inform strategic decisions.
• Led continuous improvement initiatives across the product development lifecycle.

• Delivered expert-level support for Veritas NetBackup in complex enterprise environments, ensuring data protection and business continuity.
• Diagnosed and resolved advanced issues across RHEL, VMware, and hybrid cloud platforms (Azure, GCP), improving system uptime and customer satisfaction.
• Collaborated with DevOps teams to automate backup workflows and integrate backup solutions into CI/CD pipelines.
• Provided technical guidance on storage architecture, including SAN/NAS configurations, disk/tape libraries, and cloud storage integration.
• Conducted root cause analysis and implemented preventive measures for recurring backup and restore failures.
• Supported network-related troubleshooting for backup traffic, including firewall rules, port configurations, and bandwidth optimization.
• Maintained detailed documentation and knowledge base articles to support internal teams and customers.
• Mentored junior engineers and contributed to continuous improvement initiatives in support operations.

• Provided Tier 2 technical support for Microsoft Office 365 suite, including Exchange Online, SharePoint Online, and Lync (now Teams), for enterprise and SMB clients.
• Resolved issues related to email configuration, mailbox migration, user account management, and Active Directory synchronization.
• Assisted customers with troubleshooting Outlook connectivity, DNS configurations, and service outages.
• Guided users through setup and administration of Office 365 services via the Microsoft 365 Admin Center and PowerShell.
• Documented technical solutions and contributed to internal knowledge base to improve first-call resolution rates.
• Maintained high customer satisfaction scores by delivering prompt, clear, and effective support in a fast-paced call center environment.