Nayna Bhandare

• AWS Services Administration: Proficient in managing and optimizing AWS services, including EC2, S3, EKS, ECS, ECR, Elastic Cache, SNS, CloudFormation, CloudFront, Route 53, CloudWatch, CloudTrail, GuardDuty, RDS, IAM, Lambda, SQS, AWS Support, and Billing & Cost Management.
• Access Management: Responsible for providing and revoking access for QA and Development teams across AWS Console, GitHub, Datadog, MongoDB Atlas, OpenVPN, and Sentry tools.
• CI/CD Implementation: Deploying microservices on EKS and ECS through CI/CD build pipelines. Deploying main applications on EC2 using CI/CD build pipelines and CodeDeploy.
• SQS Management: Creating and managing SQS queues as per developer requirements.
• Issue Resolution: Troubleshooting and resolving infrastructure-related build and pipeline failures.
• Cost Optimization: Identifying and eliminating unnecessary AWS resource costs.
• IAM Management: Creating and managing AWS IAM users, groups, and policies. Handling all IAM-related issues.
• Package Upgrades: Upgrading application packages (e.g., Node.js, CloudWatch Agent) to the latest versions using official documentation.
• Resource Monitoring: Addressing and resolving issues related to disk, memory, and CPU utilization.
• Database Management: Experienced with MongoDB Atlas, GitHub, Datadog Agent, and PhpMyAdmin. Managing RDS, including parameter groups, user roles, and alert management.
• Security and Maintenance: Applying security and service updates to services like Elastic Cache and OpenSearch. Managing autoscaling groups for EKS nodes and EC2 instances.
• Collaboration: Working closely with the Architecture Team to implement infrastructure changes and resolve related issues.
• S3 Management: Handling S3-related tasks such as creating buckets and updating .env files.
• Backup Management: Performing backups for MySQL, MongoDB, AMI, and snapshot backups for EC2 instances.
• Log and Cron Management: Managing log rotation and cron schedules on servers to prevent disk space issues.
• Budget and Cost Management: Setting up and managing budget alerts for AWS services. Purchasing reserved instances for EC2, OpenSearch, Elastic Cache, and RDS.
• Documentation: Maintaining comprehensive documentation on Confluence for infrastructure-related tasks and changes.
• Resource Scaling and Upgrades: Performing volume upgrades and changing EC2 instance types to meet demand.

AWS:

• Led a team of 15-20 members, providing knowledge transfer and training to new joiners.
• Managed and resolved customer AWS cloud infrastructure issues using tools like NewRelic, OpsRamp, Youbora, and RunScope.
• Handled SLA incidents and service requests, ensuring timely resolution and maintaining high customer satisfaction.
• Performed AWS EC2 instance & RDS upgrades, lambda cron changes, server restarts, and disk space reductions.
• Investigated and resolved incidents related to CPU, memory, disk, target group unhealthy, and VPC tunnel issues by coordinating with L2 and customers.
• Managed ticket lifecycle from creation to closure, ensuring comprehensive follow-up and issue resolution.
• Collaborated with L2, L3, and development teams for incident resolution.
• Worked on Monitoring Services like Cloud trail, Cloud watch.

AZURE:

• Responsible for server monitoring & incident monitoring tool (Newrelic).
• Working on Incident Ticket's like (Host not reporting alerts, Memory, CPU, Disk, Tunnel down, Resource Health etc).
• Woking on SRQ like (Backup failure etc).
• Responsible for downloading and sharing CPU, Memory, Disk utilization reports to client.
• Responsible for creating Disk, upgrade and downgrade Disk CPU Memory as per the Client's requirement.

• Create Users, Group as per user creation policy.
• Change ownership of file and set permission on file system for owner, Group.
• Installation and configuration of Linux OS as per client's requirement.
• Installation of software and packages by using YUM server and RPM.
• Linking files using Hard link & Soft link.
• Solving password related problems of the users.
• Creating files and folders.
• Documenting and Monitoring.