Nazia Shaikh
Mumbai
Summary
A confident person with good communication skills, ability to adapt to the environment, willingness to learn, positive minded & eager to accept any assignment. To utilize my education, work knowledge and industry skills towards the prosperity of the company. I firmly believe in systemapproach for accomplishment of a task and lay great emphasis on achievement of a given task within the stipulated time schedule.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Emirates Contact Centre
07.2016 - Current
- Providing excellent customer service to passengers and travel agents from Asia, Africa, Europe, U.S.A., Canada and Brazil.
- Handling new reservations resulting in issuance of new e-tickets/fare quotes/web based queries and amendments to bookings.
- Mentored new batches.
- Providing floor supervision & assisting staffs with queries.
- Played a positive role in being an active team member.
- Actively participated in handling follow up NPA cases (Escalation cases).
Senior Sales Executive - Jet Airways (Contact Centre)
Concentrix
02.2014 - 07.2016
- Pricing & Creating Reservations for ticketing, check in, amendments (U.K, Europe, U.S, Gulf)
Admin Manager Cum Counsellor
Bansal Classes Kota Pvt. Ltd.
01.2012 - 01.2014
- Undertaking different activities for conducting examination at different centres.
- Counselling students for IIT/JEE Coaching.
- Managing yearly records of the students.
Education
Bachelor of Commerce -
Madurai Kamaraj Universiy
04.2015
Higher Secondary Certificate (H.S.C) - undefined
Our Lady of Vailankanni Jr. College
02.2005
Secondary School Certificate (S.S.C) - undefined
St. Isabel's High School
03.1999
Skills
- Windows
- Microsoft Office
- Word
- Excel
- PowerPoint
- Internet Application
- Complaint resolution
- Scheduling
Languages
English
Urdu
Marathi
Hindi
Hobbies and Interests
- Swimming
- Reading
- Listening Music
- MMA (Mix Martial Arts)
Personal Information
- Passport Number: N5081795
- Date of Birth: 05/11/82
- Nationality: Indian
- Marital Status: Divorcee
Timeline
Customer Service Representative
Emirates Contact Centre
07.2016 - Current
Senior Sales Executive - Jet Airways (Contact Centre)
Concentrix
02.2014 - 07.2016
Admin Manager Cum Counsellor
Bansal Classes Kota Pvt. Ltd.
01.2012 - 01.2014
Higher Secondary Certificate (H.S.C) - undefined
Our Lady of Vailankanni Jr. College
Secondary School Certificate (S.S.C) - undefined
St. Isabel's High School
Bachelor of Commerce -
Madurai Kamaraj Universiy
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