Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Nazneen Ahmed

Nazneen Ahmed

Pune

Summary

Dynamic Talent Development Manager with a proven track record at Tata Consultancy Services Pvt Ltd, enhancing workforce capabilities through expertly designed training programs and leadership development. Skilled in e-learning development and executive coaching, I've significantly boosted employee engagement and retention. My approach integrates soft skills training with strategic organizational development, achieving remarkable performance improvements.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Talent Development Manager

Tata Consultancy Services Pvt Ltd
10.2012 - Current
  • Mitigated risks associated with turnover through targeted retention strategies focused on employee satisfaction and growth opportunities.
  • Coached high-potential employees through personalized career planning sessions, supporting their progression into leadership roles within the organization.
  • Partnered with external vendors to deliver specialized training content, expanding the range of available learning opportunities for employees.
  • Delivered impactful presentations to executive leadership on key talent metrics, influencing decision-making around workforce investments and priorities.
  • Developed customized training modules for improved skill acquisition and workplace productivity.
  • Built collaborative relationships with stakeholders to identify talent gaps and develop effective strategies for addressing them.
  • Evaluated existing learning materials, ensuring alignment with organizational objectives and industry best practices.
  • Streamlined talent development processes through the introduction of digital tools and platforms for improved efficiency.
  • Enhanced employee performance by designing and implementing comprehensive talent development programs.
  • Collaborated closely with HR teams to align talent development initiatives with broader workforce planning efforts, maximizing human capital potential across all levels of the organization.
  • Boosted employee engagement through the creation of targeted professional development pathways.
  • Championed a culture of continuous learning by promoting best practices in adult education methods and tools.
  • Aligned talent development strategy with overall business goals, driving sustainable growth and competitive advantage in the market.
  • Curated diverse educational resources tailored to different learning styles, increasing accessibility and adoption rates among employees.
  • Established a system for tracking employee progress in training programs, enabling regular feedback and adjustments to ensure maximum value from development initiatives.
  • Launched an innovative mentorship initiative, fostering knowledge transfer between experienced employees and newer team members.
  • Conducted regular evaluations to measure the effectiveness of training initiatives, making data-driven adjustments as needed.
  • Managed a diverse portfolio of learning projects, optimizing resource allocation for maximum impact on business outcomes.
  • Spearheaded the design of a robust onboarding program, accelerating new hire integration and reducing timetoproductivity.
  • Strengthened internal communication channels regarding professional development opportunities, raising awareness about available resources and programs.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Managed new employee orientation training process for more than [Number] employees each year.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Directed field training to enhance participants' skills.
  • Managed all exempt employee coaching, training, and performance improvement actions.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Created in-depth training manual for all employees.
  • Developed departmental systems and procedures to better align workflow processes.
  • Conducted training courses and prepared videos for long-term use.
  • Researched and obtained relevant course materials to achieve training objectives.

Voice & Accent & Behaviorial Trainer

American Home Mortgage Servicing Pvt Ltd
06.2006 - 09.2012
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Promoted a culture of continuous learning by advocating for professional development opportunities.
  • Collaborated with subject matter experts to create accurate training content.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Facilitated team-building exercises to foster collaboration between department members.
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
  • Led cross-functional team to update training curricula, keeping pace with industry changes.
  • Facilitated workshops on advanced communication skills, significantly improving team collaboration.
  • Implemented gamification techniques in training sessions, boosting learner engagement and participation.
  • Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
  • Engaged with subject matter experts to ensure training content accuracy and relevance.
  • Streamlined onboarding process, reducing new hire ramp-up time.
  • Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
  • Enhanced training accessibility, converting traditional materials into e-learning formats.
  • Promoted culture of continuous improvement by initiating regular training feedback loops.
  • Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.
  • Improved learning outcomes with application of adult learning principles in all training programs.
  • Customized leadership development programs, resulting in marked increase in leadership capabilities across departments.
  • Boosted training session effectiveness with integration of multimedia tools.
  • Increased employee competency with creation of targeted skill development paths.
  • Facilitated virtual, in-person and blended learning sessions.
  • Worked with vendors to customize courseware to accommodate business needs.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Built and maintained professional relationships with vendors and suppliers.

Customer Care Executive

EXL Services Pvt Ltd
09.2004 - 11.2006
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
  • Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Served as a key point of contact for escalated issues, diffusing tension and ensuring prompt resolution.
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
  • Assigned and designated job territories to customer care staff according to performance and history.
  • Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reduced customer complaints with proactive issue identification and resolution strategies.
  • Maintained up-to-date knowledge of company products and policies to provide accurate information to customers.
  • Streamlined customer support processes for improved call handling times and resolutions.
  • Enhanced customer loyalty by delivering personalized support and resolving complaints efficiently.
  • Managed high-volume call queues to ensure timely customer assistance, improving overall service quality.
  • Enhanced customer engagement, utilizing social media platforms to provide support and gather feedback.
  • Achieved high customer satisfaction ratings, consistently meeting and exceeding service benchmarks.
  • Increased team productivity, optimizing scheduling and workload distribution.

Education

MBA - Finance

IBMR
Pune
03.2005

Bachelor of Commerce - Commerce

St Mira's College For Girls
03.2002

HSC - Commerce

St Mira's College For Girls
03.1996

Skills

  • Assessment tools
  • Soft skills training
  • E-learning development
  • Talent Acquisition
  • Virtual Training
  • Organizational Development
  • Succession Planning
  • Learning Management Systems
  • Blended Learning
  • Career Development
  • Diversity and Inclusion
  • Workforce Planning
  • Executive coaching
  • Training design
  • Employee engagement
  • Teamwork and Collaboration
  • Problem-Solving
  • Customer Service
  • Time Management
  • Adult Learning Principles
  • Multitasking Abilities
  • Excellent Communication
  • Employee Onboarding
  • Attention to Detail
  • Self Motivation
  • Adaptability and Flexibility
  • Leadership training
  • Leadership Development
  • Presentation Skills

Certification

  • Certified Train the Trainer
  • Lean Six Sigma Green Belt Certification
  • Inner view certified to conduct Technical Round of Interviews
  • Design Thinking
  • BDA-Certificate in Digital Banking
  • Agile Way of Working Foundation
  • BDA-Certificate in Anti Money Laundering
  • Assertive Communication
  • Leadership-Silver Certificate for Mentoring

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Advanced (C1)

Timeline

Talent Development Manager

Tata Consultancy Services Pvt Ltd
10.2012 - Current

Voice & Accent & Behaviorial Trainer

American Home Mortgage Servicing Pvt Ltd
06.2006 - 09.2012

Customer Care Executive

EXL Services Pvt Ltd
09.2004 - 11.2006

MBA - Finance

IBMR

Bachelor of Commerce - Commerce

St Mira's College For Girls

HSC - Commerce

St Mira's College For Girls

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Nazneen Ahmed