Neelesh Pandey

1. Capacity Management:

• As capacity analyst, primary goal is to ensure that information technology resources are right sized to meet current and future business requirements in cost-effective manner, demands being made currently, and how will change over time.

Roles and Responsibilities (L2) Support:

• Proficient in migration planning infra prospective (P-series, X-series frame migration).
• Hardware Refresh (End of Life, End of support) Planning.
• Infra Assessment of New Demands.
• Application & Service Transaction threshold Capacity Revision.
• Data purging at application layer and releasing capacity with respect to storage.
• Perform augmentation/de-augmentation, frame analysis, and server's infra breaches related concern to meet current and future business requirements.
• Defining capacity-related alerts, collecting trending, monitoring, analyzing, and reporting capacity measurements.
• Collecting, trending, monitoring, analyzing, and reporting capacity measurements.
• Projecting future resource needs from available Capacity Planning data.
• Strategic planning of system capacity.
• Proactive balancing of resources and workloads.
• Analyzing major changes to determine capacity impacts.
• Analyzing capacity-related incidents to determine root cause.
• 6 months headroom for all servers' analysis based on business volumetric projections.
• Writing SQL queries and Linux commands to fetch data, present information to business and users, optimizing production monitoring, and loading data dump extraction.
• Execute data on Tivoli DB2 to get host-wise Infra data.
• Upload capacity reports and creation of new tables.
• Onboarding/offboarding newly built production servers.
• Ensuring to keep production server below agreed infra threshold and raise alarm to respective teams in case of any breach.
• Ensure data collection across infrastructure, service applications, and appliances for all partners.
• Gathering resource and workload requirements, processing, and validating them with respective stakeholders.
• Monitoring and analyzing tools agent, which captures infrastructure data and raises alarm to respective team if agent stops capturing data.
• Daily, Weekly, Fortnightly, Monthly, and Quarterly capacity reports preparation.
• Infra Capacity Breaches analysis and process optimization.
• Tivoli Agent Status check.
• Analysis of volumetric data, business growth with respect to augmentation.
• Infra Validation for all Production servers.
• P-Series and X-Series Frame Level Utilization.
• DR Report Creation and Augmentation
• Coordinate with stakeholders and different teams like DBA, Sysadmin, Middleware, and Security for smooth running of project.
• Arranging weekly Capacity Meeting with stakeholders and elaborating on findings of performance evaluation.
• Close tickets in tools bucket like Remedy, Helix to resolve concern with regard to Capacity Management.

2. Application Support:

Myworld is HR-integrated application used by Vodafone/Idea employees.

It's web-based intranet application. This aims at automating wide-ranging day-to-day processes of company, like increment letter, resign letter, HRMS employee data, and Clearance report of business.

Users can check status of requests made by them and check if requests have been approved.

Employees can use 'Leaving Us' module to apply for resignation and complete exit clearance formalities online.

Roles and Responsibilities (L2) Support:

• Upload employee profile data.
• Generate reports from back end.
• Day-to-day issues.
• Monitor CPU utilization on server and space utilization of /var and /infra mount points.
• Monitor /infra mount point. It should not reach 100% capacity in space.

This is a project where IBM is managing IT and Telecom operations of Vodafone in India. Vodafone has around 20-22 Lac postpaid customers in Delhi Circle. This is a Strategic Outsourcing project where IBM is responsible for providing and managing the complete IT solutions/services for the Telecom operations of Vodafone India.

Roles and Responsibilities (L1) Support:

Checking and monitoring the pending or failed provisioning commands at the mediation end using SQL and coordinating for the clearance of pending commands with different teams.

Responsible for closing MIS report and Cognos-related issues and helping to fix the same with the help of the application team.

Uploaded the batches of SIM to create output file, as per business requirement.

Populating data from flat files to the database objects using SQL Loader.

Responsible for closing the CRM-related concern.

Support for EBPP module, like access granted for duplicate PS, bill not generated. Data extraction and provide to the users for ADHOC BSCS database systems.

Support for OSSAPPS Module, such as bulk upload, customer profiling, payment module, and reports module.

Ticket closure in REMEDY ticketing tool with resolution.