Led a cross-functional team in delivering a global video streaming platform across multiple devices, including Set-Top Boxes (STB), Smart TVs (STV), and Android platforms, ensuring the timely release of a robust OTT solution.
Directed the integration of key user-facing features such as Recording Universe, Reminders, Guest Login, Mini Guide, and multi-language support (Arabic), significantly enhancing the app’s overall user experience and accessibility.
Coordinated with product owners, UX/UI teams, and developers to prioritize features and improve app performance, ensuring that resource constraints, especially on Smart TVs, were efficiently addressed.
Oversaw the optimization of system performance, including the implementation of strategies for lazy loading, memoization, and event debouncing, contributing to the app's scalability and responsiveness.
Managed the enhancement of Electronic Program Guide (EPG) channel grids and the development of dynamic content loading solutions, improving user experience on various devices with limited processing power.
Supervised the implementation of focus management solutions for STVs (e.g., LG, WebOS), improving navigation through remote controls and enhancing usability for users with accessibility needs.
Delivered family-friendly features such as Kids Profile and Parental Guide, working closely with stakeholders to define customizable roles and permissions for improved safety and personalized experiences.
Led the integration of Firebase Analytics, facilitating data-driven decisions by providing insights into user behavior and app performance.
Directed the development and implementation of device management solutions using OAuth 2.0, ensuring secure, streamlined user access through single-device login protocols.
Games Developer
Zensar Technologies
02.2018 - 01.2024
Led the development of web-based casino games, ensuring compatibility across multiple platforms, including mobile, desktop, and iPad, by effectively managing the integration of animations, sounds, and interactive gameplay features.
Worked closely with clients to understand business requirements, translating them into actionable development tasks and timelines, ensuring successful and timely feature rollouts.
Actively communicated project progress and challenges with stakeholders, providing regular updates on timelines and addressing concerns regarding game performance and compatibility across devices.
Guided the team through complex technical challenges, such as optimizing the use of the Phaser engine for dynamic animations and sound integration, ensuring that the final product met both business objectives and user experience goals.
Managed the integration of advanced state management techniques using Component Store, improving the modularity and maintainability of game components, and simplifying future updates and enhancements.
Identified and communicated issues related to multi-device compatibility, working with cross-functional teams to implement effective solutions, ensuring that users on all devices enjoyed a seamless experience.
Facilitated collaboration between design, development, and testing teams, conducting extensive testing and debugging to ensure smooth deployments and bug-free user experiences across all platforms.
Provided solutions to enhance user engagement, utilizing dynamic animation control and sound integration through Play and Play.next methods, significantly improving gameplay interactivity and player retention.
Nominated for "Associate of the Year" at Zensar in 2021 for exceptional contributions and unwavering dedication during the challenges posed by the COVID-19 pandemic.
Spearheaded cross-functional onboarding initiatives for Assist 365, streamlining access provisioning for global support teams.
Directed migration of Amplify wikis to Engineering Hub, improving content discoverability and compliance.
Resolved escalated incidents in Tier 1, 2, and 3 technical support, enhancing SLA resolution rates by 50%.
Implemented security configurations for Microsoft 365 and Azure AD services, increasing identity security by 40%.
Managed a team of technical writers responsible for developing wiki content for Amplify features.
Facilitated weekly operational syncs and audit readiness activities, encompassing risk assessments, and SLA tracking.
Collaborated with audit teams to achieve successful third-party security audits with zero non-conformities.
Authored knowledge base articles and FAQs, decreasing support ticket volume by 15%. at Tech Mahindra AllyisSpearheaded cross-functional onboarding initiatives for Assist 365, streamlining access provisioning for global support teams.
Directed migration of Amplify wikis to Engineering Hub, improving content discoverability and compliance.
Resolved escalated incidents in Tier 1, 2, and 3 technical support, enhancing SLA resolution rates by 50%.
Implemented security configurations for Microsoft 365 and Azure AD services, increasing identity security by 40%.
Managed a team of technical writers responsible for developing wiki content for Amplify features.
Facilitated weekly operational syncs and audit readiness activities, encompassing risk assessments, and SLA tracking.
Collaborated with audit teams to achieve successful third-party security audits with zero non-conformities.
Authored knowledge base articles and FAQs, decreasing support ticket volume by 15%. at Tech Mahindra Allyis