Neeraj Bisht
Mumbai
Summary
Supply Chain professional with extensive experience in strategy development and execution across logistics, procurement, manufacturing, and distribution management. Proven leader of cross-functional teams, driving product supply efficiency and productivity improvements. Detail-oriented, with excellent organizational skills and a strong commitment to team success.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Vodafoneidea
06.2022 - Current
- Managing Pan India Logistics for Vodafoneidea's Sim Card Home Delivery
- Manage order fulfillment by driving fulfillment vendors, planning manpower and VIL stores network.
- Driving quality through various stakeholders
- Led the launch of VI's SKYC product, focusing on hassle-free booking and delivery, CPO reduction
- Work closely with marketing to understand the timing and scale of promotions. This includes managing vendors, fulfillment teams, and other internal stakeholders.
- Launched Express Delivery of Sim Cards in 30 minutes
- Managed budget implementations, employee & vendor training, schedules, and contract negotiations.
- Utilize data analytics to identify trends, optimize inventory levels, and streamline operations.
Senior Manager
Dhani
10.2021 - 06.2022
- Handled Last Mile Logistics for Pan India
- Managed Last Mile Ops for 10 Fulfillment Centers
- Ensuring Quality Metrics like TAT, SLAs, Escalations are adhered to
- Created SOPs and processes to ensure smooth operations
- P&L for Logistics for Pan India
- Managed Vendors/3PL partners
- Worked with cross functional teams
- Measure and report on all operational KPI's and taking effective action for improvements.
Assistant Regional Manager
Karvy Next
07.2020 - 09.2021
- Handled 7 states of North India - UP, Uttarakhand, Delhi/NCR, Punjab, Haryana, Rajasthan, Himachal Pradesh
- Manage Delivery Fleet of 800+ Delivery Partner's and 80,000 shipments per day
- Defined systems and processes to optimize delivery SLAs and costs
- Planning, monitoring and analyzing key metrics for the day-to-day performance of the Forward & Reverse leg of operations using monitoring and reporting tools
- Build and manage vendor partnerships which can stabilize and maintain the operational KPIs.
Cluster City Head - Logistics
Zomato
08.2018 - 06.2020
- Handled Logistics Operations for 10 cities Uttarakhand and West UP, with a team of 25+ team members
- Managed Delivery Fleet of 1500+ Delivery Partner's with monthly order flow of 2.5 lac orders
- Designing and Implementing Rate Card according to city for Delivery Fleet keeping in mind sentiments and Retention
- Meeting cost, quality, productivity, demand and timeliness targets for cities
- Profit & Loss for my cities
- Regular Engagement with active Fleet and keeping them engaged on the platform
- Maintaining strict quality parameters for fleet ensuring good customer experience
- Training and educating team from time to time about any process changes and deliverable.
- Increased employee engagement levels through transparent communication, recognition programs, and career development opportunities.
Key Accounts Manager
PRD Logistics
06.2014 - 08.2018
- Handled Last Mile Operation, First Mile Operation and Reverse Logistics
- Handled a team of 35 members and 5 Branch Managers
- Vendor Management for Warehousing and Transportation
- Support continuous improvement in warehousing and transportation setups to get efficiencies in cost, processes, and customer service.
Education
MBA - Marketing & Finance
Army Institute of Management & Technology
Noida05.2013
BHM -
Institute of Hotel Management
Bhopal05.2010
Skills
- First & Last Mile logistics
- Supply Chain Management
- Managing Large fleet/teams
- P&L Management
- Warehouse Management
- Operational Efficiency
Timeline
Assistant General Manager
Vodafoneidea
06.2022 - Current
Senior Manager
Dhani
10.2021 - 06.2022
Assistant Regional Manager
Karvy Next
07.2020 - 09.2021
Cluster City Head - Logistics
Zomato
08.2018 - 06.2020
Key Accounts Manager
PRD Logistics
06.2014 - 08.2018
MBA - Marketing & Finance
Army Institute of Management & Technology
BHM -
Institute of Hotel Management
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