Neha Dhumal
Kolhapur
Summary
Dynamic leader with proven success at Bank of India, enhancing operational efficiency and team productivity through expert staff management and employee motivation. Skilled in accurate data entry and document formatting, I excel in streamlining processes and delivering exceptional customer service, fostering loyalty and repeat business.
Overview
15
15
years of professional experience
Work History
Supervisor Aadhar
Bank Of India
10.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Clerk Typist
Dhanraj E Seva Kendra
01.2016 - Current
- Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
- Eased workload for managers by taking on delegated tasks efficiently without compromising quality or attention to detail.
- Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
- Optimized time management by effectively multitasking across various responsibilities while adhering to strict deadlines.
Yash Associates Sales & Services
Data Entry Work
04.2009 - 03.2010
- Educated passengers on visa requirements and assisted in obtaining necessary documentation for international travel.
- Provided exceptional service while assisting at check-in counters, gate assignments, baggage services, managing customer complaints professionally.
- Developed strong relationships with frequent travelers through personalized service, fostering loyalty and repeat business.
- Reduced wait times for customers by swiftly processing transactions and updating reservation systems accordingly.
Education
Bachelor of Commerce - Accounting
D R K College of Commerce
Kolhapur10.2010
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Letter typing
- Data logging
Languages
English
Intermediate (B1)
Marathi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Supervisor Aadhar
Bank Of India
10.2023 - Current
Clerk Typist
Dhanraj E Seva Kendra
01.2016 - Current
Yash Associates Sales & Services
Data Entry Work
04.2009 - 03.2010
Bachelor of Commerce - Accounting
D R K College of Commerce
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