Neha Gosavi

Operational excellence- Quality Assurance:

Internal Audits: Ocean Freight, Air Freight Shipment Creations, and document checks for every day.

Gemba Walk for process improvement's

Weekly connects with business partner on external errors and accuracy.

Perfomance Management and accuracy improvement activity

Error review session calls with Teams and Management.

KPI Performance management entire GSC,

SOP Adherence, Quality checks,

Time and Motion study for GSC.

Audits conduct entire GSC, Meeting with stakeholders

Various Audit reports for GSC.

• Oprations - (Audit Department, Booking)
• Internal shipment auditing
• Bookings creations
• Daily KPI Reports.

• Operations(Quality checks)
• Internal Process audits
• SOP Checks and updation
• Handling customer exceptions and dispute waiver for charges, documentation, and bookings

• Working on trades which are not settled on electronic platform, reconciling failed trades, and handling weekly calls with overseas clients

• Operations(imports & Exports)
• Vessel Management task
• Correction in bills, providing trainings, preparing data, sending notifications and invoices, attending international conference calls, and mentoring new joiners.