Neha Singh
Pune
Summary
Perceptive Senior Business Analyst with 10 years driving successful business processes for both Product and Services companies. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.
Overview
10
10
years of professional experience
Work History
Sr. Business Analyst
Damco Soultions Pvt Ltd
09.2023 - Current
- Working on multi territory projects and nearly 15+ products of managing stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Enhancing stakeholder engagement through effective communication of complex data and insights.
- Conducting interviews with key business users to collect information on business processes and user requirements.
- Leading business requirement process with both technical and business partners
- Performed gap analysis for multiple stake holders to identify areas of improvement.
- Executing analysis of risks and identified risk mitigation strategies.
- Guiding teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
- Providing technical support for troubleshooting analytics and reporting issues.
Senior Business Analyst
Allianz Technology
09.2019 - 09.2023
- Conducted interviews with key business users and stakeholders to understand and collect information on business processes and user requirements
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Collaborated with teams in product line transition to streamline cross-team development footprint
- Worked closely with UI/UX designer to prepare mock-ups for various functionalities
- Using possess very good amount of expertise on various functionalities in Insurance like New Business, Billing, Claims, Reinstatement, Policy administration Pension/Superannuation, Annuities for P&C insurance, Life insurance, Motor and health Insurance
- Hands-on experience with SQL, good at writing queries, doing data reconciliation between systems, and analyze root cause of data differences
- Working with QA's for test case review
- Delivered demos to stakeholders on developed functionalities
- Involved in real time payments and AML integration system like PAYPAL, and ACTIMIZE respectively
- Performed day to day task in compliance with the Policies & Procedures & meeting SLA.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
Business Analyst
Veracity Investment Management
12.2017 - 03.2019
- Surveyed clients to ascertain requirements and expectations for product
- Interacted with internal stakeholders to understand business needs and translate them into requirements and project scope
- Experience as Business Analyst in Capital Market, OTC, Derivatives, and Fixed Income products
- Experienced in QA testing in Capital Market.
Team Lead
India Infoline
10.2015 - 12.2017
- Added 30 new clients in year, attributed to 7% of total vertical revenue growth
- Overachieved sustained profitability by 11% by continuously reconciling costs and revenue
- Reviewed business trends and advised investors regarding expected market changes in security market
- Issuing margin calls to all counterparts and processing
- Coached team members in techniques necessary, evaluated team member skills and knowledge regularly, trained and mentored individuals with lagging skills.
Senior Relationship Manager
Reliance Capital Ltd
05.2014 - 10.2015
- Plan, direct, or coordinate activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk, and insurance departments
- Attend meetings, seminars, and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
Education
MBA - Marketing And International Business
Bharti Vidyapeeth University
Pune05.2014
Bachelor in Computer Application - Computer Application
Sardar Patel University
Anand, Gujarat06.2009
Skills
- Stakeholder Management
- BPM, Gap analysis, preparation of URD/BRD Functional Specification,
- Software Development Lifecycle
- SQL and Database Proficiency
- Product Development and Management
- Experienced in Program and Project Management Life Cycle (Agile Methodologies)
Experience with Integration platforms - JIRA, Confluence, MS Office365 suite and MS Project, MS Visio, MS Dynamics, DevOps
Websites
Accomplishments
- Nakshatra Award-Allianz Technology
- SPOT Award-Allianz Technology
- Outstanding Performer-Veracity Investment Management
Personal Information
Title: Business Analyst
Timeline
Sr. Business Analyst
Damco Soultions Pvt Ltd
09.2023 - Current
Senior Business Analyst
Allianz Technology
09.2019 - 09.2023
Business Analyst
Veracity Investment Management
12.2017 - 03.2019
Team Lead
India Infoline
10.2015 - 12.2017
Senior Relationship Manager
Reliance Capital Ltd
05.2014 - 10.2015
MBA - Marketing And International Business
Bharti Vidyapeeth University
Bachelor in Computer Application - Computer Application
Sardar Patel University
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