Neha Wadkar

• Leads the Product Delivery/Releases for “Payments” Card Services (Network-Transaction, Settlement, Reporting, Back Office, ATM)
• Managing risks and resolving challenges that impact release scope, quality, and schedules.
• Coordinating between Product, Dev, Test, App Owner, Implementation, cyber team for timely delivery of Products.
• Planning release windows and cycles across portfolios, components
• Managing relationships working on interrelated processes and communicating crucial release plans and changes
• Measuring and monitoring progress to achieve a timely product release within defined quality standards by reviewing the Impact Assessment, Test Plan, Test cases, Test closure report and Cyber Approvals, which is a requirement for SDDS Audits (FBA, SOC Audits)
• Managing, planning, and negotiating release activities
• Conducting release readiness and milestone reviews
• Ensuring that releases operate as per expectations
• Managing the development of deliverables into production environment

Key Achievements:

¬ Awarded with Level 4 for working on Audit tool automation

¬ Received various Level 2, Level 3 awards for excellent deliveries and focusing on quality of deliverables

Global Release Management (EMEA, HNAH, APAC)

• Agile Lead & Release Manager responsible for end-to-end business processes.
• Coordinate with requestors to understand requirements and delegate tasks to offshore teams
• Schedule UAT/pilot deployments and manage rollouts to large estates under change requests
• Participate in Change Management, reviewing and approving change orders in CAB meetings
• Involved in SNOW transition from Pega GSR
• Lead patch management and monthly deployments for Microsoft Office Updates, Security Baselines, and Adobe Flash releases

Key Achievements:

¬ Recognized globally via 'At Our Best Recognition' portal for efficiently managing major software rollouts (e.g., ZOOM, Avecto Defend-point) with zero impact.

¬ Successfully transitioned and set up SNOW process from Pega for all service requests.

• Dual role as Release Manager and Sr. Technical Consultant for application packaging and deployment
• Develop governance documents, including processes, procedures, forms, and weekly/monthly dashboards
• Schedule UAT/pilot/rollout tasks for applications on Microsoft-certified OS platforms
• Create MSI, App-V, and Cloud packages
• Set up offshore Compatibility Testing team.

Key Achievements:

¬ Awarded Spotlight Award (Q3 2017) for efficiently managing Compatibility Testing transition and process setup.

¬ Consistently recognized by onshore teams and management for handling priority requests/issues.

¬ Successfully transitioned and established compatibility testing process from incumbent vendor.

• In the role as Consultant responsible for creation of application virtualization and MSI packages
• Responsibilities include scheduling the UAT/Pilot/Rollout tasks for application on Windows 7 and Windows Server 2008
• Transferred knowledge to offshore team on client environment and packaging requirements
• Analyzed client environment and documented agreed processes
• Coordinated with onshore team and served as Offshore SPOC for the account

Key Achievements:

¬ Awarded Delivery Excellence for exceptional service in Q4 2015.

¬ Received client appreciation for timely incident resolution and high-quality service.