Nidhi Dhawan

Senior Engineering Manager

Avaya India

1 2007 - Current

Technical QA Team Management: Led and managed a team of 10-12 manual and automation testing professionals, ensuring the delivery of high-quality software solutions. Focused on enhancing test automation and implementing best practices in quality assurance. Fostered a culture of excellence and continuous improvement within the team
People Management and Mentoring: Provided ongoing mentoring and coaching to team members, helping them develop their skills and advance their careers. Conducted regular performance evaluations and facilitated constructive feedback sessions, driving team performance and accountability
Team Development: Focused on building a self-sustaining team by fostering a collaborative and supportive environment. Encouraged continuous learning and professional development through training programs and knowledge-sharing sessions
Strategic Planning: Collaborated with architects, product managers, and other engineering managers for project estimation and planning in an Agile environment. Developed and executed strategic plans to meet organizational goals
Timely and Quality Delivery of Features: Managed the timely and quality delivery of features for Avaya AXP Contact Center Cloud Solution, ensuring frequent releases every six weeks. Prioritized and refined feature and non-functional backlogs to align with business objectives. Ensured that all releases met high standards of quality and were delivered on schedule
QA Management: Implemented and managed comprehensive QA processes, including shift-left strategies, automation, and manual testing efforts. Enforced best practices to improve the quality of deliveries and contributed to cost-saving and optimization initiatives. Built and prioritized the automation backlog, ensuring efficient and effective testing
Stakeholder Engagement and Influence: Front-ended meetings with product management and facilitated hotfixes to customer sites. Maintained strong relationships with stakeholders, effectively influencing decisions and ensuring alignment with project goals. Presented project updates, quality metrics, and strategic initiatives to senior leadership, driving informed decision-making
Cross-Functional Collaboration: Worked closely with architects, product managers, and other engineering managers to ensure seamless integration of quality standards across all projects. Facilitated effective communication and collaboration between different teams to achieve common goals. Coordinated efforts across development, QA, and operations teams to streamline processes and enhance product quality
Effective Communication and Presentations: Excelled in communicating complex technical concepts to non-technical stakeholders, ensuring clarity and understanding. Regularly presented project updates, quality metrics, and strategic initiatives to senior leadership and stakeholders, driving informed decision-making
Scrum Master and Agile Coaching: Acted as Scrum Master for multiple teams, facilitating Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Coached teams on Agile principles and practices, fostering a collaborative and high-performing environment. Guided teams in adopting Agile methodologies, resulting in improved efficiency and productivity
Driving Organizational Change: Led initiatives to drive organizational change, including the implementation of new processes and technologies. Successfully managed change management efforts, ensuring smooth transitions and minimal disruption. Championed a culture of continuous improvement and innovation, resulting in enhanced team performance and organizational effectiveness
Team Transition Management: Successfully led the transition of the engineering team from one location to another, ensuring minimal disruption to operations. Coordinated logistics, managed stakeholder communications, and provided support to team members throughout the transition. Maintained productivity and morale during the move, resulting in a seamless transition and continued project success
Leading Product Owners for Contact Center Solutions: Led a team of product owners responsible for the development and delivery of contact center solutions. Provided strategic direction, prioritized product backlogs, and ensured alignment with business goals. Facilitated collaboration between product owners and cross-functional teams to deliver high-quality solutions that meet customer needs and market demands
Stakeholder Management During Product Development: Expertly managed stakeholder relationships throughout the product development lifecycle. Engaged with stakeholders to gather requirements, provide updates, and ensure their needs were met. Successfully balanced stakeholder expectations with project constraints, resulting in high satisfaction and successful product launches
In-Depth Knowledge of Avaya Products and Portfolio: Extensive hands-on experience with Avaya Contact Center products and solutions, including telephony endpoints, soft clients, session border controllers, and recording solutions. Proficient in Avaya Unified Communication solutions, ensuring robust and reliable communication systems for clients. Deep understanding of Avaya’s product portfolio, enabling effective quality assurance and product development strategies

Senior Quality Assurance Engineer

Alcatel-Lucent

01.2006 - 01.2007

Planned and executed tests for Service Management Centre, ensuring high standards of quality and performance
Conducted performance testing using Radius Test Tool (TOTO) and other tools, delivering reliable and efficient solutions
Performed customer-specific capacity benchmark testing, meeting client requirements and expectations

Technical Associate

Avaya India

01.2005 - 01.2006

Planned and executed tests for core voice features of Avaya’s UC and CC endpoints, ensuring robust and reliable products
Ran defect review meetings, facilitating timely resolution of issues and maintaining product quality

Testing Engineer

Mindtree (formerly Disha Technology)

01.2004 - 01.2005

Gathered requirements, analyzed, designed, and implemented email solutions for various customers, delivering tailored and effective solutions
Tested mail servers in heterogeneous environments and integrated them with existing networks/products, ensuring seamless operation

Lecturer

N C College of Engineering and Technology

01.2002 - 01.2003

Taught networking fundamentals to first-year engineering and MCA students, imparting essential knowledge and skills

Summary

Overview

Work History

Senior Engineering Manager

Senior Quality Assurance Engineer

Technical Associate

Testing Engineer

Lecturer

Education

MSP-ANT - Advanced Networking and Technology

Bachelor of Technology (B.Tech) - Computer Science and Engineering

Skills

Certification

Accomplishments

Timeline

Senior Quality Assurance Engineer

Technical Associate

Testing Engineer

MSP-ANT - Advanced Networking and Technology

Lecturer

Bachelor of Technology (B.Tech) - Computer Science and Engineering

Senior Engineering Manager

Similar Profiles

Navneet KapoorNavneet Kapoor

Prajakta PhadtarePrajakta Phadtare

Aman GuptaAman Gupta