Niharika Pawar

• Streamlined transition of employee advisory services from the UK to Pune, enabling the establishment of a new India-based operating model from initial transition planning through implementation and stabilization.
• Coordinated transfer of knowledge from the UK team, process documentation, training, and onboarding.
• Supported SRT testing and process validation to ensure systems and processes were fit for purpose.
• Enabled go-live and post-implementation stabilization via structured governance, performance monitoring, quality SLA coverage, CSAT delivery, and continuous improvement.
• Partnered with cross-functional stakeholders and SMEs to pinpoint process gaps, address implementation risks, and set up sustainable, standardized ways of working for the India Employee Advisory Operation.

Operational Excellence Lead:

• Lead initiatives to enhance process efficiency, streamline workflows, and drive continuous improvement.
• Collaborate with cross-functional teams to implement best practices, optimize operations, and improve productivity.
• Analyze and identify gaps to develop strategic solutions for operational enhancements.
• Practice lean methodologies to reduce costs, and improve overall business performance.
• Guidance to teams on operational excellence principles and process improvements.

Learning Services Global Experience Owner Lead:

• Analyze and develop process maps, value stream maps, and SIPOC for.
• Lead and oversee the Community of Practice for Learning Services Teams.
• Partner with the Solutions Team to implement Continuous Improvement initiatives.
• Manage projects effectively to ensure timely and successful delivery.

• Lead end-to-end team management responsibilities: resource planning, performance tracking, and delivery aligned with strategic goals.
• Provided escalation support for complex, sensitive, or critical employee cases, delivering timely resolution and thorough root-cause analysis.
• Deliver expert guidance on HR processes and systems (SAP/SuccessFactors) for local and global teams, enabling resolution of complex issues and alignment to local requirements.
• Established robust stakeholder partnerships across HR functions and business to enable seamless end-to-end service delivery.
• Collaborated closely with local HR teams in India and the UK to support regional operations, ensure compliance, and align services with business needs, fostering effective communication.
• Delivered global and local process improvement initiatives that enhanced efficiency and ensured policy compliance, embedding a culture of continuous improvement across teams.
• Coached and mentored team members to identify process gaps, improve performance, and promote knowledge sharing, sustaining a positive and collaborative team culture.
• Managed the transition and stabilization of HR processes across the UK and Ireland to ensure operational continuity and stakeholder satisfaction.
• Supported business continuity planning and execution, ensuring minimal disruption to the service.
• Executed business continuity plans to maintain uninterrupted service operations.
• Coached and mentored team members to uncover process gaps, enhance performance, and strengthen knowledge sharing, while sustaining a positive, collaborative, high-performing team culture.

Knowledge Manager:

• The knowledge manager role revolves around driving awareness and maintaining the knowledge base for the line manager, HRBP.
• Optimizing channel strategy: self-service web chat and MyHR portal.
• Building and maintaining HR knowledge-base portals.
• Strategic use of knowledge bases, documented procedures, policy manuals, HR databases, and other resources to resolve employee queries.
• Implement review processes for policies and HR articles.
• Supported community development efforts to enhance stakeholder engagement and relationships.

• Supported full-cycle recruitment activities, including candidate screening, coordination, selection, and onboarding formalities.
• Coordinated employee onboarding workflows, ensuring the timely completion of documentation, system access induction, and process orientation.
• Maintained accurate employee records, ensured HR documentation compliance, and updated trackers to uphold data integrity.
• Coordinated training and development activities, encompassing training needs identification, delivery support, knowledge sharing, and capability building.